Can we edit client’s invoice after purchase?
Last updated on:
October 28, 2024
Payments made on Shopexperts platform currently do not have an automatically generated invoice. In case a client is asking for an invoice, please provide Ana or Evgeniya with the details from the list below as well as the project link, and they will help create an invoice that you can later share with the client.
For payments made via payment link, once the client makes the purchase, our payment processor, Stripe, automatically creates an invoice and emails it to the client. Unfortunately, editing this invoice retroactively is not possible. If a client wants to change or add any information to the invoice, such as their company details, VAT, etc., the only thing we can offer is to re-create the invoice directly in the accounting app. To do that, contact Ana or Evgeniya and provide them with the following details:
Client name
Client email
Client's company address
Project description + number of hours + hourly rate
Any specific information they want to add/remove
Link to Help Scout (payment notification) + link to Help Scout project feed
Proactive provision of comprehensive information ensures that your request will be handled promptly, without unnecessary time spent by Ana/Evgeniya searching for details.