Developers should send their invoices to carsondocuments@gmail.com once a month, after the month is over (ex., an invoice for March work shall be sent on April 1-3).

There are various scenarios when projects can be included in the invoice, depending on the type of product that the client purchased:

Support Packs:

1. The hours on the pack were fully used up by a client and the pack was marked as completed.

2. A client hasn’t used some hours from the pack, but the hours have expired, i.e., the 90-day validity period is over. In this case, you can mark the project as "completed" and include it in your invoice with the actual number of hours that were used by the client. (Ex: 8 hours out of a 10-hour package.)

3. A client hasn’t used some hours from the pack (#1), and the hours have expired, i.e., the 90-day validity period is over. However, right after the expiration, a client purchased another support pack (#2). In this case, unused hours from pack #1 will be added to pack #2, and you can invoice the company for the total amount of hours on pack #1 (ex., 8 hours were used out of a 10-hour pack #1, but the client purchased another 10-hour pack #2). The client gets 12 hours on his or her new support pack #2, and the developer can invoice the company for 10 hours from pack #1.

Custom Quotes:

1. The project has been completed and approved by the client, meaning that there are no revisions that you’re working on at the point of submitting the invoice.

2. The project has been completed but the client is not responsive and doesn’t provide a formal approval note. In this case, you can include such a project in your invoice if it has been completed 7 or more days before the invoice date in accordance with the following T&C clause:

The project is considered 'completed' if no revision requests are made within 7 days from the last delivery date.

With custom quotes, clients can request to reopen the project if they find any issues within 30 days of the completion date. Developers shall accept such revision requests and provide support to the client even if they have already received payment for this project, but only if the requested revisions align with the initial request. Any additional requests falling outside the initially defined scope of work shall be subject to a separate payment.

Invoice template:

You can use any invoicing software that’s convenient for you.

The billing details are as follows:

• Company name: Swift Commerce Limited

• Company address: Unit 2A, 17/F, Glenealy Tower, No1 Glenealy, Central, HKG

Note: As a Hong Kong-based company, we do not collect VAT or any sales taxes, so please do not include them in your invoices.

Your invoice should look similar to this:

Please note:

Starting May 2024, every developer should subtract the amounts of workspace charges, so please don't forget to include these line items in your invoice:

• Slack: - $8.75/month

• Help Scout: - $25/month

Please note:

Starting June 2024, the company will introduce a 7-10 day waiting period between the invoice submission date and the invoice payment date. This is needed to make sure that no projects included in the invoices have been requested a refund for. However, please note that the final payout amount should be finalized right after the month is over and can not change during the waiting period (unless there is a refund.) You can’t keep completing orders from the previous month during these days.