Hidden Gears
HG

Hidden Gears

Agency

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shopexperts score 

50/100
Show signals breakdown (5 of 13)

The shopexperts score helps you assess an expert’s credibility. We verify every signal that contributes to the score.

Trust Signals

(Max 60)
Business website
+10
Company LinkedIn
+5
Other marketplace listing
+15
20 customer reviews
+10
4.8+ average rating
+10
5 years in business
+10

Verification Signals

(Max 40)
Shopexperts profile claimed
+10
Owner/manager LinkedIn verified
+5
10 Shopexperts customer reviews
+5
4.8 average rating
+5
3 case studies
+5
3 services
+5
Listing updated in last 30 days
+5

At a Glance

Location:United States
Languages
English
Local Time:Tue, 07:27pm
shopexpert since:Sep 4, 2026
Partner tier:Select

About

We’re a human-centric, data driven team. We enjoy finding ways to solve complex problems through design and digital strategy. Our philosophy is to build elastic, scalable and sustainable websites that can continue to serve our clients' needs over time as they grow.

shopexperts summary

shopexperts AI insights

Hidden Gears is a web design and digital strategy agency focused on scalable Shopify websites. It offers store development and customization, with review-described strengths in custom functionality, design migration, search enhancements, and integrations supporting customers, vendors, and internal teams. Client feedback suggests the agency serves businesses seeking polished, user-friendly sites that can adapt as they grow. Reviews also highlight responsive communication, technical problem-solving, launch monitoring, post-project assistance, and partnership-oriented support. ShopExperts lists Hidden Gears as a select Shopify partner.

Recommended for
Scalable Shopify websites
Custom Shopify development
Shopify design migrations
Custom system integrations
Ongoing Shopify support

Contact

Hidden Gears's business address

Albany, United States

Customer Reviews

View all reviews onShopify

Summary of 6 client reviews

shopexperts AI insights

Across 6 client reviews, customers consistently praise Hidden Gears for responsive communication, strong technical expertise, and effective problem solving. Reviewers also frequently highlight the quality of project design, the agency’s ongoing support and partnership, and the value it provides. Speed and efficiency are mentioned less often, but still contribute to positive experiences. No recurring concerns are identified in the reviews.

Most common praise
Responsive communication
Technical expertise
Custom problem solving
Project quality and design
Ongoing support and partnership
5.00
based on 6 reviews on Shopify
5 stars
(6)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 star
(0)

1-6 out of 6 reviews

Jim Bode Tools
Posted: 2018-01-19
Customer Rating:
5.00
Source:Imported from Shopify

We are beyond pleased with the work Paolo has done for us. He developed our new website and working with him was THE best business to business experience we have ever had! (and we have been in business for 20 years). We are fortunate to live nearby so we could meet him and we trusted him instantly! From the second we met, he listened to our needs (which were many), and delivered on every one of them. He went way beyond that and suggested new features and functionalities to make ours and our customers’ time on our site the easiest it could be. Now it is an absolute pleasure for us to work in our admin area and our customers let us know how happy they were with the new changes. We are all blown away. Paolo worked endlessly to deliver the best product for us and monitored every. single. thing. as we launched and even after the project was done. I cannot describe how dedicated and professional he is. We absolutely need MORE like him in this world. He caught an error from another provider from our past site and I contacted them. They didn’t even know about it themselves and told me "wow, great catch from your developer! you better keep him!”. - Enough said! The value we received was far greater than the cost to have Paolo and his team develop and launch our new website for us. We love our new website and could not be happier. We have now worked on more projects together and will always go to him first in the future. Thank you Paolo and Team Hidden Gears! Jim and Trish Bode www.jimbodetools.com

Kid Dangerous
Posted: 2017-07-17
Customer Rating:
5.00
Source:Imported from Shopify

We've been working with Hidden Gears now for a couple of years and I've got nothing but good things to say about Paolo on his team. When working with developers as someone without a strong tech background, there's always this fear that they will take advantage of you. Similar to a car mechanic, you're just not sure if you need all of the services they recommend or that it'll take that much time. With Paolo, it's the complete opposite. He works quickly and efficiently and is a great communicator. You get what you pay for and then some and you have the peace of mind that if any issue comes up, he'll help you out with it. All in all, I strongly recommend them to anyone needing help customizing their shopify page.

Shopify merchant
Posted: 2015-10-11
Customer Rating:
5.00
Source:Imported from Shopify

After a year of hard work, we finally have a store that conveys who and what we are. Hidden Gears is deeply dedicated and caring, really co-creating a site that we are proud of, is intuitive, user friendly, and adaptable.

JOLYN
Posted: 2015-08-27
Customer Rating:
5.00
Source:Imported from Shopify

Hidden Gears has proven to be one of our most valued vendors. We cannot speak highly enough of Paolo and the team at Hidden Gears. We an apparel brand relying heavily on shopify and there is no way we could implement the store without the customization provided by Hidden Gears. They have been incredible when it comes to LISTENING to our needs and then coming up with unique solutions which solve problems. Paolo especially has taken an active role in creating all of the connections between Shopify, our customers, vendors and our team so that the product meets our businesses needs. If you need someone who is a Shopify expert, thinks outside the box, provides great solutions and who genuinely cares about the success of their clients then you should call Hidden Gears immediately!

Cookbook Village
Posted: 2015-03-25
Customer Rating:
5.00
Source:Imported from Shopify

We have worked with Paolo of Hidden Gears on several projects after initially hiring him to migrate the design and functionality of former blog into our Shopify store. Most recently Paolo enhanced our store search feature. He is stellar and highly professional ... and a technical genius. He takes excellent direction as well which is critical to the success of our projects -- he is a true partner. Keep up the great work HIdden Gears!

Anvil Customs
Posted: 2015-03-23
Customer Rating:
5.00
Source:Imported from Shopify

Bottom line is that Paolo is my GO TO web guy. I built my own internet business, but Hidden Gears is who I will always use to keep my website up to par and always updated with SEO tactics. He has ALWAYS been quick to meet my needs and always reasonably priced. I never even need a quote from him anymore, as I know he is trust worthy and will do the job right. My web business has benefitted with increased sales due to Paolo at Hidden Gears attention to my website.

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