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Operations problems rarely arrive with the right label. A brand shops for a new system when the real fix is a routing rule, or hires another packer when returns are what eat the week. Before you hire a Shopify operations manager or a specialist, name the job correctly.
Operations here means everything between checkout and a finished order, plus the back office behind it: how orders leave the building, what happens after the sale, how stock is bought and counted, which systems hold the data, and how customer privacy is handled. It doesn't cover store builds or marketing. Workflow automation and inventory management each have their own service elsewhere in the directory.
Shopify now handles a fair share of this natively, including routing rules, purchase orders, self-serve returns and a cookie banner, and the guide further down sorts that from the work that needs a specialist. Compare the operations experts listed below, or jump to the service that matches your job.
A seasoned E-Commerce Specialist with a strong focus on Shopify and Klaviyo with over 6 years of experience.
Dreams To Life, LLC is a trusted Shopify development agency specializing in custom store builds, theme customization, and advanced troubleshooting. With years of experience supporting eCommerce brands, we deliver scalable, high-performance Shopify solutions that drive growth and conversion. Our team combines deep technical expertise with a strong understanding of UX, design, and business strategy, allowing us to turn creative visions into powerful, functional online stores. Core Expertise: Full Shopify store setup & custom development Theme design, optimization, and maintenance App integrations & API development Speed optimization and technical debugging Migration to Shopify / Shopify Plus Ongoing support & store management At Dreams To Life, we focus on quality, reliability, and results — helping clients transform ideas into thriving online businesses.
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Vevol Media is a Shopify Plus Partner agency specialised in web development and email marketing, with a strong focus on CRO growth & migrations to Shopify Plus. They have collaborated with renowned brands such as: Bound Apparel (Ireland) One Dame Lane (Ireland) DY Nutrition (US) Dossier Perfumes (US) and many more. Their expertise is also recognised through the creation of an official Shopify theme, “Noblesse”, and their community involvement is reflected by organising events like Shopify Meetup CEE (2025/26) and Shopify Meetup Dublin (2025). Their team provides end-to-end migration solutions to Shopify and Shopify Plus, transforming complex stores from platforms such as Magento or VTEX into modern, high-performance experiences. To date, they have completed over 35+ migrations for clients across various industries, from fashion and lifestyle to jewellery and B2B. For further information, visit www./vevolmedia.com/
LevelOps is a consulting and technology agency built for fast-growing Shopify brands that have outgrown spreadsheets, manual workflows, and disconnected systems. We combine three disciplines under one roof, operations expertise, systems integration, and in-house software development and AI automation. We own the entire delivery from diagnosis through implementation, and we stay accountable to the outcome. Turnkey, end to end, no gaps. We understand how inventory, purchasing, fulfillment, and manufacturing actually work. We know how to connect the systems that run them. And when no tool exists to solve the problem, we build it ourselves. Strategic Operations Consulting Deep, hands-on expertise across purchasing, inventory, fulfillment, and manufacturing. We design end-to-end workflows that connect your Shopify storefront to the back office, from ERP selection and setup to data migration and process optimization, so your operations run as one system, not a dozen disconnected ones. Smart App Stack & AI Agents We select, implement, and integrate the right apps based on industry best practices. When no existing app solves the problem, we build our own. Our curated suite includes A2X, Myworks, Katana MRP, MRPeasy, ShipStation, Matrixify, Shopify Flow, and more. PDF-to-Order Automation Our flagship app converts emailed or uploaded PDFs directly into Shopify or ERP sales orders, eliminating manual data entry for wholesale and B2B workflows. Seamless ERP/MRP & Business Systems Integration We connect Shopify to QuickBooks Online, HubSpot, Katana MRP, MRPeasy, Cin7, Odoo, Microsoft Business Central, NetSuite, and more. One connected ecosystem, zero data silos. We own the delivery. We own the outcome. You just grow.
Sounds Good Agency is a leading Shopify Plus Partner and the first dedicated Shopify agency in the Czech Republic and Slovakia. As certified Shopify Experts since 2016, we specialize exclusively in building and scaling high-performance e-commerce solutions for medium to large enterprises, with a focus on DTC, B2B, and omnichannel retail brands achieving $3M–$200M+ in GMV. Our 15+ person team of full-stack developers, designers, strategists, and project managers brings over 20 years of combined expertise in every phase—from strategic planning and architecture to seamless implementation and ongoing optimization. We're passionate about AI-first processes to accelerate development, foster honest collaboration, and deliver future-proof results that drive real growth. Team Skills E-commerce Strategy & Consulting: Optimizing customer journeys, B2B wholesale portals, and omnichannel ecosystems; expertise in data-driven decisions, CRO (conversion rate optimization), and AI integration for scaling. Project Management & Leadership: End-to-end oversight of complex migrations, custom builds, and integrations, with a track record of 50+ projects completed on time and within budget. Full-Stack Development: Balanced frontend/backend capabilities for enterprise-grade apps, themes, and architecture. Design & UX: High-conversion themes, custom templates, and traffic-ready interfaces tailored for global audiences. Projects We Specialize In We excel in transformative e-commerce projects that blend technical precision with business impact. Highlights include: Store Migrations & Builds Custom App Development B2B/Wholesale Implementations Redesigns & CRO-Focused Themes Systems Integrations With a 5.0 rating from 120+ Shopify reviews and clients spanning fashion, electronics, health/beauty, and food/drink industries, we're committed to stability, innovation, and partnership. Let's build something extraordinary together!
Most agencies consider the job done when the task is finished. We consider the job done when your business grows. Backed by experience in building globally recognized apps and running our own e-commerce ventures, we offer a true merchant’s perspective. From pixel-perfect UX to proactive conversion optimization, we treat your project as our personal business card. A Genuine Business Ally: We don't just tick boxes. We align our goals with yours, ensuring that our work contributes directly to your bottom line. Built by Merchants, for Merchants: With experience running our own e-commerce projects and building global apps, we bring a practical, owner-centric perspective to your project. Proactive Optimization: We don’t wait for you to spot the gaps. We actively look for ways to improve UX and conversion rates while we work. Uncompromising Quality: We treat every pixel and line of code as a representation of our reputation. If it’s not perfect, it doesn’t leave our studio.
Over the past 10 years, I’ve built a deep, hands-on understanding of how every part of an eCommerce operation fits together, from website UX, retention marketing (email/SMS), and CX optimization to backend systems like ERP, shipping, and software infrastructure. While I’ve worked across the full stack, my focus is clear: helping DTC and B2B brands grow smarter, leaner, and more profitably through eCommerce strategy that actually works. Platform Expertise: Shopify (Plus), Klaviyo, Attentive, Gorgias, Richpanel, Shipstation, Netsuite, Amazon, Meta Ads, Google, TikTok Shop
Maukau (pronounced mo-ko ) takes a holistic approach to e-commerce growth. We identify and execute on the highest-impact opportunities across your entire business—not just your storefront. Since 2016, we've worked exclusively on Shopify, helping merchants with established product-market fit break through their revenue ceiling. What we do: → Complete store redesigns & Shopify Plus migrations → Store audits & analytics → CRO & UI/UX optimization → Back-end automation & operational workflows → Retail & international expansion → Strategic guidance on where to focus for maximum impact Back-end stack: Matrixify · Mechanic · Shopify Flow · SupaEasy (Shopify Functions) · Checkout Blocks (Checkout Extensibility) · Elevar · Prediko · Order Edit · Baback · Siena · Atlas Pickup Points Marketing & retention: Klaviyo · Loyoly · WhatsApp · JudgeMe · Social Snowball Our average client relationship spans 4 years. Merchants see +78% revenue growth on average after their first year working with us. Based in Paris with US/UK backgrounds and native English fluency—we work seamlessly with international brands.
I fix wholesale operations for coffee roasters and CPG brands on Shopify. Most wholesale runs on customer tags, spreadsheets and email reorders until it stops scaling. I set up proper company accounts with per-account pricing that applies automatically at checkout, real net terms, and a reorder flow your accounts use themselves, so your team stops hand-entering orders. Recent work: a Philadelphia-area coffee roaster moved ~40 wholesale accounts onto company pricing, with automated wholesale-versus-retail delivery rules at checkout. Another roaster runs 240+ wholesale accounts through the system we built. Typical engagement is a wholesale setup on your existing store, then ongoing support as your wholesale grows. I'm not the right fit for one-off theme work or open-ended custom builds.
Settle first whether it's a project or a person you need. A consultant fixes a defined problem, such as switching 3PLs or rebuilding return rules, and then leaves. An ecommerce operations manager runs the daily work: exceptions, suppliers, stock and the 3PL relationship. Quotes for one can't be compared with quotes for the other.
Describe the job as symptoms with numbers. "Help with operations" buys a generalist's day rate. A brief like "about 300 orders a day from two locations, a third of them split, returns handled by email" buys a plan. Include order volume, locations, sales channels and the tasks that currently depend on one person.
Ask what they would leave inside Shopify. Routing rules, purchase orders, self-serve returns, Shopify Inbox and customer segments are all native now. A good operator uses them before adding anything. Someone who opens with a list of apps to install is selling a stack, not solving your problem.
Check for Shopify back-office experience, not ecommerce in general. Ask how a 3PL shows up in the admin, what happens to an order edit once items are fulfilled, and when routing logic needs Shopify Plus. Vague answers mean they'll learn on your store.
Ask for a first-month plan. A capable operations hire can say what they would look at in the first four weeks: order exceptions, supplier lead times, the returns backlog and the last few 3PL invoices. Someone who can't sketch that from your brief will spend the first month learning the job.
Warning signs. A warehouse or order management system proposed for a single-location store. No questions about how many orders you ship or who owns each step today. A monthly fee with no written list of what they'll own.
Orders leaving the building. Most brands pack in-house until space or staff runs out, then move to a 3PL that plugs into Shopify through its own fulfilment app. Once stock sits in more than one place, Shopify's routing rules pick the location that ships each order. The services that cover this job are 3PL setup and shipping optimisation.
After the sale. Customers can request returns from the order status page within rules you set, and you approve each one. Out of the box they can't request an exchange themselves, and Shopify's own return labels are US-only. Shopify Inbox covers chat. When messages outgrow a shared inbox, a helpdesk specialist earns the fee; when returns start eating margin and staff time, a returns and reverse logistics specialist does.
Stock. Shopify runs purchase orders, supplier records, stock transfers and counts natively, and the Stocky app was retired on 31 August 2026. Built-in reports cover ABC analysis and sell-through, but Shopify has no demand-forecasting tool. That gap is demand planning. Supplier lead times and landed cost are supply chain work.
Systems. Separate software earns its place when a job outgrows the admin. Several channels selling from one stock pool point to an order management system. A busy warehouse of your own points to a WMS. Sales reps and wholesale pipelines point to a CRM integration.
Compliance. Shopify's customer privacy settings include a cookie banner Shopify configures for UK and EEA visitors once you sell to those markets, an opt-out page for the sale or sharing of data and an auto-generated privacy policy. What your apps collect is a separate question. Which laws apply depends on where your customers are, so that call belongs with a privacy specialist or lawyer.
Operations help is sold three ways: a fractional lead who owns the function part-time, an assistant who handles daily admin, or a fixed-scope project.
Fractional operations lead
Per month, 10 hours a week up to 2 or 3 days
Offshore ecommerce assistant
Per hour, order and admin support
Starting prices on shopexperts
Median $500 across the 13 listed
The fractional and offshore figures are typical market ranges. Fractional leads who bill by the hour typically charge $175–$400. Offshore assistants working at an operations or project-manager level typically run $8–$14 an hour, and US-based assistants $20–$40.
The third tile is shopexperts data: as of September 2026, 13 operations experts list this service, 8 agencies and 5 freelancers, all with claimed profiles. Price follows accountability more than hours. Someone who owns the outcome costs more than someone who follows a checklist.
The most useful line in an operations brief is a list of the five tasks that take the most staff time each week, who does each one now and how many orders a day you ship.
Pick the area that matches your problem. Few stores need help with all six at once.
Routing rules across locations, fulfilment holds and order edits
In-house or 3PL, the app connection and tracking back to orders
Return rules, approvals, exchanges and store credit in the admin
Purchase orders, suppliers, transfers and counts inside Shopify
When an OMS, WMS or CRM earns its place, and how it syncs
Cookie banner checks, the data opt-out page and an app-by-app data list
They own the daily running of everything behind the storefront. That usually means clearing order exceptions and holds, managing the 3PL or packing team, raising purchase orders, approving returns within your rules, keeping the supplier calendar and reporting on what slipped. In a smaller brand the role also picks up customer service escalations. The difference from a consultant is accountability: a manager is judged on next week's orders going out, not on a recommendations document.
Yes, and plenty of brands do for order admin, tracking follow-ups, return approvals and purchase order entry. It works when three things are in place: written procedures for each task, clear limits on what they can approve alone, and a few hours of overlap with your time zone for escalations. It struggles when the role is really a senior one, such as negotiating with suppliers or redesigning fulfilment, and the brief doesn't say so.
DTC operations means shipping single orders to consumers: picking by the parcel, keeping the delivery promise made at checkout, and handling consumer returns and questions. Wholesale moves cartons or pallets to businesses on payment terms, with their own price lists and delivery windows. Shopify includes basic B2B tools on every plan, so many brands run both from one admin. Friction starts when both draw on the same stock with different priorities, which is usually the moment to bring in an order management specialist.
Start by following one order from checkout to delivery, and one return from request to refund. Note every person, app and manual step each one touches. Then check stock accuracy by location, which orders sit on hold and why, and how much staff time goes on copying data between systems. A useful review ends with a ranked list of fixes, each marked as a native Shopify setting, a process change or a job for a specialist.
Fractional suits a brand whose operations work is real but uneven: a heavy fortnight before a launch, a quiet month after it. A few hours a week is often enough to oversee one 3PL and a handful of suppliers. Once you run your own warehouse team, several fulfilment partners or daily supplier calls, the work fills a week and a permanent hire makes more sense. Many brands start fractional and use that person to write the full-time job description.
Look at what customers and staff complain about. Rising "where is my order" messages, orders leaving later than the promise made at checkout, stockouts on best sellers, refunds that take weeks and a founder spending evenings on admin all point to operations rather than marketing. More ad spend makes each of those worse, because it pushes more orders through the same process. Fix the bottleneck first, then scale.
