Insider Media Group
IM

Insider Media Group

Agency

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shopexperts score

65/100
Show signals breakdown (7 of 13)

Trust signals are public proof points verifiable by anyone. Verification signals unlock when the listing is claimed and the owner submits each artifact.

Trust Signals

(Max 60)
Business website
+10
Company LinkedIn
+5
Marketplace listing
+15
20 customer reviews
+10
4.8+ average rating
+10
5 years in business
+10

Verification Signals

(Max 40)
Shopexperts profile claimed
+10
Owner/manager LinkedIn verified
+5
10 Shopexperts customer reviews
+5
4.8 average rating
+5
3 case studies
+5
3 services
+5
Listing updated in last 30 days
+5

At a Glance

Location:Australia
Starting price:From $100
Languages
English
Local Time:Sat, 05:25pm
shopexpert since:Aug 3, 2026
Partner tier:Plus

About

Established in 2012, our experienced Melbourne based Shopify team love working with online retailers. From basic Shopify setups, store migrations, search & social marketing, and advanced customisations, our affordable range of services will help build your business.

Services

Store Setup & Management
Development & Custom Solutions
Marketing & Growth
Consulting & Strategy
Design, UX & Branding

Regions Served

Oceania

Contact

Insider Media Group's business address

Port Melbourne, Australia

Customer Reviews

View all reviews onShopify
5.00
based on 137 reviews on Shopify
5 stars
(134)
4 stars
(2)
3 stars
(1)
2 stars
(0)
1 star
(0)

1-10 out of 137 reviews

Bali Ease
Posted: 2026-06-16
Customer Rating:
5.00
Source:
Imported from Shopify

Insider Media built our dream Shopify store, and we couldn't speak highly enough of Paul and Ruth. Every question we had was answered in a way that not only helped us understand, but also taught us how to confidently navigate and manage the website ourselves once the handover was complete. No request was ever too much, communication was always prompt, and they truly brought our vision to life, even exceeding our expectations. We would highly recommend Insider Media to anyone looking to create an online store for their brand. Thank you, Paul and Ruth, for making the whole process such a positive experience!

Retreat 360
Posted: 2026-04-27
Customer Rating:
5.00
Source:
Imported from Shopify

I love working with Insider Media Group as they listen, think outside the box, work in a methodical and timely fashion and always have my best interests at heart. I highly recommend.

HuffyCru
Posted: 2026-03-13
Customer Rating:
5.00
Source:
Imported from Shopify

I can’t recommend Insider Media highly enough! As a tiny new business owner with my online store, HuffyCru, I reached out for some guidance and was absolutely blown away by the support I received. Paul and Ruth took the time to personally respond to my enquiry and genuinely went above and beyond to help me improve my store. They didn’t just answer my questions — they also made a number of thoughtful suggestions and small improvements that I didn’t even know were possible. Their knowledge, attention to detail, and willingness to help made such a huge difference for my business. What impressed me most was how friendly, polite, and professional they were throughout the entire process. They made me feel genuinely valued and supported as a new small business owner, which means so much when you're just starting out. Nothing felt like too much trouble, and they were more than happy to explain things and answer every question I had. The fact that they did all of this complimentary was completely unexpected and incredibly generous. It really shows how much they care about helping businesses succeed. I’m so grateful for their help and would absolutely recommend Insider Media to anyone looking to improve their online business. Truly brilliant service! Thank you again, Paul and Ruth!

Stylico
Posted: 2026-02-15
Customer Rating:
5.00
Source:
Imported from Shopify

I had an outstanding experience working with Inside Media Group. They built my online store and truly went above and beyond my expectations. From start to finish, their professionalism, communication, and attention to detail were exceptional. The final result exceeded everything I had envisioned — the quality of their work speaks for itself. I’m incredibly glad I found them and couldn’t be happier with the outcome. I highly recommend Inside Media Group to anyone looking for high-quality, reliable digital services. I will definitely be working with them again in the future.

Enspri Skin Care
Posted: 2026-02-12
Customer Rating:
5.00
Source:
Imported from Shopify

Migrating a 20-year-old skincare business is no small feat, and I am so glad I found Paul and Ruth at Insider Media. I had been putting off this move for three years out of fear, but their professional and proactive approach made the process easy. Trust & Security: Finding a trustworthy partner was my biggest hurdle. Paul and Ruth were transparent from day one, providing a clear contract and professional guidance that removed all my fears about 'hostage' situations or technical errors. Skincare Brand Focus: They did a fantastic job bringing our clinical skincare story and values to life. The new site is modern, easy to navigate, and has already earned rave reviews from our long-time followers. Post-Launch Support: Unlike other developers, Paul and Ruth provided a comprehensive guidebook and were happy to help with questions even after the final payment. If you are looking for a Shopify Partner who is responsive, professional, and genuinely cares about your migration's success, look no further than Paul and Ruth at Insider Media Group!!

Book Addiction
Posted: 2026-01-23
Customer Rating:
5.00
Source:
Imported from Shopify

A great company to work with getting my new website up and running, would absolutely recommend!

Foundation Bulk Foods
Posted: 2025-12-09
Customer Rating:
5.00
Source:
Imported from Shopify

Working with Insider Media on our new e-com site was refreshingly simple. Paul and Ruth guided us through the process with clear communication and easy to follow instructions. Highly recommend!

Pepo Farms
Posted: 2025-10-17
Customer Rating:
5.00
Source:
Imported from Shopify

Insider Media delivered an outstanding rebuild of our Shopify website for Pepo Farms. They guided us to a modern, future-proof theme with built-in AI page-building tools, coached us through best practices for improving conversion flow, and enhanced our site’s storytelling for a stronger brand experience. Their team helped integrate key apps like an accessibility tool and store locator that have genuinely improved customer engagement. The entire project ran smoothly, communication was excellent, and any small post-launch adjustments were handled quickly. We’ve had fantastic feedback from our customers, and we’re seeing measurable improvements in performance. Highly recommend Insider Media to anyone serious about elevating their Shopify store experience.

23 Degrees Coffee Roasters
Posted: 2025-09-16
Customer Rating:
5.00
Source:
Imported from Shopify

We love working with Insider Media Group. Ruth and her team have been fantastic in helping us set up our Shopify store and continue to support us with updates and changes along the way. It’s such a bonus having them local in Melbourne. Always super responsive, knowledgeable, and reliable. Highly recommended!

SB Libris
Posted: 2025-07-29
Customer Rating:
5.00
Source:
Imported from Shopify

Paul from Insider Media did an incredible job bringing our websites together into one beautifully designed site. He really captured the feel of our business, and the result exceeded our expectations.

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