You don't need another agency. You need an e-commerce department.

You've outgrown the agency model. You're coordinating between developers, CRM specialists, fulfillment partners, and marketing agencies — but no one owns the outcome. Every decision requires you. Every fire pulls you in. And the strategic work that would actually move the needle? It keeps getting pushed to "next quarter."

The Operating Partner gives you a dedicated e-commerce team that takes complete ownership of your digital operations — so you can focus on running your business.

Here's how it works:

We embed into your organization as your e-commerce department. We don't just advise or execute in silos — we own the full picture: strategy, development, CRM, operations, analytics, and coordination with your external partners. Every decision is connected. Every action is aligned with your business goals.

What's included:

Revenue & Growth: Conversion optimization, customer journey design, promotional strategy, product launches, Shopify development, and advanced analytics to guide strategic decisions.

Operations & Fulfillment: Inventory and supply chain management, 3PL coordination, workflow automation, AI-powered customer service implementation, and omnichannel optimization.

Marketing & Retention: Full CRM ownership (Klaviyo, email, WhatsApp), loyalty program management, post-purchase experience optimization, and customer lifetime value maximization.

Strategic Leadership: Weekly strategy calls, external partner coordination, team structuring and training, and decision support to strengthen your e-commerce function over time.

The results you can expect:

Our clients experience the transformation they've been chasing: operations that run without constant intervention, customer experience that drives loyalty, and a clear view of what's driving profitability. More importantly, they get their time back — to focus on product, brand, and the decisions only they can make.

Who this is for:

Established e-commerce brands doing €3M+ in annual revenue who are ready to treat e-commerce as a strategic function — not a side project. You've outgrown the patchwork of vendors and need a partner who can own it all.

We work with a limited number of brands at this level. This isn't an agency relationship — it's a true operating partnership.

Click 'Get a Free Quote' to start the conversation.

Discover and hire top Shopify freelancers & agencies.