We are Underground
WA

We are Underground

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shopexperts score

60/100
Show signals breakdown (6 of 13)

Trust signals are public proof points verifiable by anyone. Verification signals unlock when the listing is claimed and the owner submits each artifact.

Trust Signals

(Max 60)
Business website
+10
Company LinkedIn
+5
Marketplace listing
+15
20 customer reviews
+10
4.8+ average rating
+10
5 years in business
+10

Verification Signals

(Max 40)
Shopexperts profile claimed
+10
Owner/manager LinkedIn verified
+5
10 Shopexperts customer reviews
+5
4.8 average rating
+5
3 case studies
+5
3 services
+5
Listing updated in last 30 days
+5

At a Glance

Location:United Kingdom
Languages
English
Local Time:Sat, 07:31am
shopexpert since:Aug 3, 2026

About

We are Underground has been building Shopify themes since the platform’s early days in 2007. With eight best-selling themes in the Shopify Theme Store, trusted by tens of thousands of merchants, we bring unmatched depth of experience to every Shopify project.

Services

Store Setup & Management
Development & Custom Solutions

Regions Served

Europe

Contact

We are Underground's business address

Tunbridge wells, United Kingdom

Customer Reviews

View all reviews onShopify
5.00
based on 44 reviews on Shopify
5 stars
(43)
4 stars
(0)
3 stars
(1)
2 stars
(0)
1 star
(0)

1-10 out of 44 reviews

5 Stripes Merch
Posted: 2019-11-26
Customer Rating:
5.00
Source:
Imported from Shopify

Job was completed very quickly outlining what I needed to do...Thanks!

Hey Happy Dog
Posted: 2019-02-24
Customer Rating:
5.00
Source:
Imported from Shopify

I'm using Underground's Fashionopolism and loving the theme, it's clean and beautifully designed. But I'm particularly loving the quality and care coming from the support team. They understand my layman's descriptions, they're patient when necessary, and clever but straightforward problem solvers. Definitely ⭐️⭐️⭐️⭐️⭐️ for service and support!

Sure-Fit Designs
Posted: 2019-02-22
Customer Rating:
5.00
Source:
Imported from Shopify

I needed a couple of minor tweaks done to my Shopify theme and once the work began, the process went efficiently and smoothly. After the initial change, I requested a couple of modifications and that was also done as requested and very quickly. Thank you!

Foliebutikken
Posted: 2019-02-22
Customer Rating:
5.00
Source:
Imported from Shopify

Very professional, delivering extactly what we asked for in time. Replies fast and accurate. Comes highly recomendable.

Hyatt Buyhive
Posted: 2019-02-22
Customer Rating:
5.00
Source:
Imported from Shopify

They are extremely responsive, consultative, and ultimately produce great results. Couldn't be happier with their business performance.

Shopify merchant
Posted: 2015-09-02
Customer Rating:
5.00
Source:
Imported from Shopify

Richard completed a theme modification request instantly. I am very satisfied with his work and his responsiveness.

Shopify merchant
Posted: 2015-09-02
Customer Rating:
5.00
Source:
Imported from Shopify

Excellent and prompt service from Richard Bainstow. Even though there is a seven hour time difference the service was right on time and the problem was fixed.

Shopify merchant
Posted: 2015-09-02
Customer Rating:
5.00
Source:
Imported from Shopify

Absolutely AMAZING! Thank you for all your help :)

KIRAKIRA THINGS
Posted: 2014-09-16
Customer Rating:
5.00
Source:
Imported from Shopify

I normally don't leave reviews; however, my experience was too good not to leave one. Working with Underground Media has been spectacular, I would even go as far as to say extraordinary! I could honestly say that I have a newfound love and support for them and am officially a fan and customer! Thanks for taking care of me! Richard, you're awesome! Five stars! :)

Shopify merchant
Posted: 2014-02-19
Customer Rating:
5.00
Source:
Imported from Shopify

Couldn't be happier with our new theme. It's bringing us better conversions and site engagement immediately. Richard was also incredible. He actually logged into our admin and helped us customize a small piece of code that wasn't optimal for us. These guys are top notch!

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