Question 1

What kind of projects do you typically take on?

Accepted Answer

We build and improve Shopify stores for brands that want a reliable partner long term. Typical work includes theme builds, custom sections, Shopify Plus work, performance upgrades, CRO improvements, and custom apps when a theme cannot do it cleanly. If you want measurable improvements in conversion and site speed, we’re a good fit.

Question 2

What results can I expect?

Accepted Answer

Most clients come to us for higher conversion rate, higher AOV, and fewer checkout and UX drop offs. We focus on fixing friction points, improving speed, and making buying easier across mobile and desktop. We’ll share a clear plan and what we expect to move first, but we never promise guaranteed numbers because results depend on traffic, product, offer, and retention.

Question 3

How do you price projects?

Accepted Answer

We price based on scope and risk, not by guessing hours. For fixed scope work, we use a fixed price with defined deliverables. For ongoing optimization, we use a monthly retainer with a clear monthly plan, priorities, and reporting.

Question 4

What’s your process from kickoff to launch?

Accepted Answer

Kickoff and goals, quick audit, then we ship in weekly iterations. Everything is built on staging first, QA’d across devices, then launched with a checklist. You get documentation and a handover so your team is not dependent on us.

Question 5

Do you do CRO and ongoing optimization?

Accepted Answer

Yes. We do CRO as an ongoing system, not a one time redesign. That includes UX fixes, testing roadmap, landing page improvements, product page optimization, and merchandising logic like bundles, kits, and upsells, based on what your store actually needs.

Question 6

Can you help with SEO?

Accepted Answer

Yes, especially technical SEO and on page improvements that tie directly to revenue. We fix indexation issues, page templates, internal linking, structured data, collections, and speed. If you need content production or link building, we can advise and coordinate, but we focus on the parts that need engineering.

Question 7

Theme customization or custom theme?

Accepted Answer

If you already have a solid theme, we usually improve it and move fast. If your brand needs a unique UX or the theme is holding you back, we build a custom theme approach with reusable sections and clean performance. We’ll recommend the fastest option that still protects long term maintainability.

Question 8

Do you build Shopify apps?

Accepted Answer

Yes. We build private or public apps when Shopify native features or apps cannot meet your rules. Common reasons are custom pricing logic, integrations, automation, complex catalogs, and B2B workflows. We prioritize stable architecture, clean admin UX, and safe deployments.

Question 9

Shopify Plus experience?

Accepted Answer

Yes. We work with Shopify Plus merchants and Plus features like B2B, advanced permissions, multi entity setups, and complex integrations. If you need a scalable setup that your team can operate without constant developer help, we design for that from day one.

Question 10

Can you work with our designer or agency?

Accepted Answer

Absolutely. We often implement Figma designs pixel perfect and collaborate with external designers. If design is still in progress, we can work in parallel on architecture, key templates, and critical flows so the project does not stall.

Question 11

What do you need from us to start?

Accepted Answer

Store access (or collaborator access), goals, top products, and any analytics context (GA4, Shopify reports). If you have past tests, heatmaps, or customer insights, even better. If not, we can start with a fast audit and a prioritized plan.

Question 12

How do you handle revisions and change requests?

Accepted Answer

We keep scope clear, then ship in iterations. Small adjustments are part of the process. New features or scope changes are documented and priced separately so timelines stay predictable and there are no surprises.

Question 13

Do you offer support after launch?

Accepted Answer

Yes. Most clients stay on with us for ongoing optimization and support. We can do a light maintenance plan or a full growth retainer that includes CRO, performance, and new features.

Question 14

What makes you different from most Shopify developers?

Accepted Answer

We combine engineering with UX and CRO thinking. That means faster stores, cleaner code, fewer regressions, and better buying experience. We treat QA, accessibility, and performance as core deliverables, not nice to have.

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