UX Audit

Turn UX Insights Into Revenue Opportunities

We uncover the friction, confusion, and missed opportunities that may be holding your store back from converting at its full potential.

⭐ Best for: Brands experiencing stalled sales, high bounce rates, customer confusion, or preparing for major site changes.

What you’ll get

- A comprehensive UX audit report that identifies friction points, usability gaps, and missed conversion opportunities across your store

- An evidence bundle with side-by-side references, including Baymard standards, competitor examples, and real user behavior insights from tools like Hotjar/ Clarity/ Lucky Orange etc.

- A prioritized action plan, with each issue ranked by severity and ease of implementation so your team knows what to tackle first

- Actionable recommendations for every issue, including wireframe concepts or clear UI suggestions that can be directly applied

Results You Can Expect

A clear, structured UX audit report to improve your site experience with confidence. Instead of relying on assumptions, you’ll gain a sharper understanding of what’s confusing users, what’s slowing conversions, and where the biggest opportunities lie to create a smoother, higher-performing customer journey.

If needed, this service can also be extended with additional support, including design refinement and collaboration with a development team to bring the recommendations to life through our retainer service.

Why work with us

🏆 10+ years of Shopify expertise — trusted experience across growth, optimization, and digital transformation

🚀 500+ Shopify projects delivered — bringing proven insight into what high-performing Shopify experiences require

📊 Backed by Baymard standards — we apply data-backed UX benchmarks and proven design patterns built from 200,000+ hours of usability testing

🔥 Powered by Hotjar insights — bringing real user behavior into the audit process to validate friction points, uncover hidden drop-offs, and support smarter UX decisions