Tidio for Shopify: Lyro AI Agent, Flows and Live Chat Setup
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Where a Tidio specialist saves your support team time
Anyone can paste in the widget. These are the Tidio jobs where experience shows up in the transcripts.
Feeding Lyro good pages. The Lyro plan includes a website scraper that pulls your store pages into the agent. Vague shipping and returns pages produce vague answers, so a specialist usually rewrites those before Lyro reads them.
Deciding what Lyro may touch. Lyro can process refunds, cancellations and order edits in Shopify or through the API. Which of those Lyro handles alone and which wait for staff is the call that matters most. AI agent and chatbot specialists make it on any platform.
Flows that earn the interruption. The visual builder covers cart recovery, discount offers, upsells, surveys and product recommendations. A good build ties triggers to visitor behavior on cart and product pages and leaves the rest of the site quiet.
One inbox, clear owners. Email, Instagram, Messenger and WhatsApp land in one ticket queue with auto-assign, tags and escalation rules. Mapping your top ticket reasons to tags and people is routine for AI customer support specialists.
The takeover moment. Staff who pick up a chat from Lyro see orders and the live cart. Operating hours and an after-hours fallback stop shoppers waiting on an empty chat.
Small stores can skip this. One person answering chats, fewer than 50 human-handled conversations a month and no automation: the free plan and an afternoon of FAQ writing will do.
Vetting a Tidio specialist before handing over the inbox
Tidio setups go wrong in two places: Lyro giving a wrong answer, and chats nobody owns. Ask about both before you sign anything.
What would Lyro handle in week one? A sound answer names a short list, such as order status, delivery times and sizing, and keeps refunds and cancellations with a person until transcripts show Lyro gets them right.
How will you test it before launch? Look for a plan to run last month's real questions through Lyro and fix every wrong answer at the page it came from.
Which Tidio plans do we need? Customer service, Flows and Lyro are separate plans on the App Store listing. A good specialist works out from your volume which ones you need instead of buying all three.
What happens when Lyro hits its cap? The listing says Lyro pauses at the limit. Expect a fallback message, a staffed queue or a tier change planned before your next sale.
Pitches to walk away from. A promised resolution rate before anyone reads your tickets. Flows that open on every page. No plan for chats that arrive overnight.
A one-week Tidio pilot. Lyro trained on your FAQ and policy pages, three Flows (welcome, cart recovery, product question), tags for your five most common ticket reasons, and a short report on what Lyro answered wrong.
Tidio pricing, Lyro caps and setup details
Plans are sold separately. As of October 2026, the App Store listing shows Customer Service at $29 a month for 100 conversations (higher tiers from $59), Flows at $29 and Lyro AI Chatbot at $39 for up to 200 Lyro conversations. Yearly billing costs $290 or $390. Paid plans have a 7-day trial and bill every 30 days.
What the free plan really covers. Tidio's pricing page counts 50 billable conversations a month on Free, meaning chats a human agent replies to, plus 10 seats and 100 Flows visitors. Its 50 Lyro conversations are a one-off allowance that only refreshes once you pay for Lyro.
Separate meters. Human-handled conversations and Lyro conversations are counted on their own, so a busy month can exhaust one and not the other.
Lyro stops at its cap. The listing says Lyro pauses at the usage limit, which matters most during a launch or holiday peak.
Branding costs extra. Removing the Tidio logo is a paid add-on on the Flows and Lyro plans.
Team features sit higher up. Departments, multiple projects and OpenAPI access belong to Tidio's Plus plan, from $300 a month on its pricing page.
Tidio's interface languages. The app is offered in English, German, French, Italian, Brazilian Portuguese and Spanish.
Tidio projects to scope with a specialist
Most Tidio briefs match one of these. Send the closest one along with your monthly chat volume.
Lyro go-live
Store pages tidied, Lyro trained and tested on past customer questions
Refund and edit rules
Order actions split between Lyro and named staff, with limits
Cart recovery Flows
Triggers, discount logic and copy for carts left behind
Tidio inbox routing
Tags, auto-assign and escalation across chat, email and social
Overnight coverage
Operating hours, offline messages and Lyro's fallback reply
Tidio integrations check
Klaviyo, Zapier and Google Analytics connections tested end to end
Tidio questions from Shopify merchants
As of October 2026, there is a free plan, and the App Store listing prices Customer Service and Flows at $29 a month and Lyro AI Chatbot at $39, or $290 and $390 a year. More conversations push you to higher tiers, and removing Tidio branding is an add-on. A specialist's setup fee comes on top.
Lyro answers questions, recommends products, explains how they differ and can add them to the cart. With Shopify connected, it checks order status and can handle refunds, cancellations and order edits inside the rules you set. Flows, the rule-based builder, covers cart recovery, discounts, upsells and surveys.
Not for the widget, channels or basic Flows. A developer earns their fee when order edits run through the API, when chat data has to reach other tools through Zapier, which is app integration work, or when you move to the Plus plan for OpenAPI access. Most stores need a chatbot or support specialist more than a developer.
Yes, but plan to rebuild rather than copy. The listing doesn't describe an importer, so saved replies, chatbot scripts, routing rules and FAQ answers get recreated in Tidio, and Lyro needs your store pages. Ask the specialist to list what your current tool does before they quote.
Monthly chats and emails by channel, your 15 most common customer questions, your refund and cancellation rules, opening hours and who answers chats today. Add the marketing tools chat data should reach. That is enough to choose plans and scope a pilot.