Shopify Planet Help: Carbon-Neutral Shipping Plans, Badges, Checkout
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Shopify Planet decisions worth getting help with
Planet's settings fit on one screen. The calls behind them decide what it costs and what customers see.
Choosing who pays. On All shipments carbon neutral you pay for every order, and the cost depends on the removal type, shipping distance, package weight and shipping method. On Customers choose, your bill equals what shoppers contributed. Combined does both. Model the first before switching it on across a full catalog.
Picking a removal type. Decade is nature-based. Century adds technologies such as direct air capture, and Millennium leans further toward them. The choice shapes both cost and the story you tell.
Badge mode and placement. Marketing mode shows your impact; Engagement mode lets shoppers add the $0.50 USD contribution. Each works only on certain plans, and placing them well is theme customization work.
The Plus checkout block. The checkout extension sits on the Shipping step, with settings for Shop Pay and collapsed sections. Checkout customization specialists fit it alongside other checkout blocks.
Wording the climate claim. Custom banner text isn't translated, and claims should match what Planet's analytics report. Website copywriters keep it accurate and on brand.
A single cart badge on Customers choose. Add the block in the theme editor, switch it to Engagement mode and save. No outside help needed.
Questions for anyone setting up carbon-neutral shipping
Planet is not complicated, but the wrong setup either costs more than planned or shows shoppers a badge that does nothing. Ask these before you hire.
How would they estimate the monthly bill? A good answer starts from Shopify's own cost drivers (removal type, distance, weight and shipping method) and your order history, not a flat guess per order.
Which plan allows which badge? They should know without checking that Marketing mode needs All shipments or Combined, and Engagement mode needs Customers choose or Combined.
Is your theme compatible? Badges and the Combined plan both need a compatible theme. Someone careful confirms this before you change plans.
On Plus, how will the checkout block behave? Ask whether it should show for Shop Pay buyers and whether collapsed sections could hide it.
What will the badge promise? Be wary of anyone forecasting a conversion lift from a sustainability badge. The honest pitch is clear reporting and a claim you can back up.
A good first paid task: a plan recommendation with a cost estimate, plus one badge live on the cart in the right mode.
How Planet billing, badges and checkout behave
Three plans, billed monthly. All shipments carbon neutral, Customers choose and Combined. Stores that installed before January 31, 2024 and never changed plans are on All shipments.
When an order counts. Delivery is taken from tracking. Without tracking, an order is marked delivered 20 days after it was placed. Orders canceled before fulfillment aren't charged.
Where the money goes. Shopify says it doesn't take a cut, and 100% of funding goes to carbon removal projects.
Badges. Added in the theme editor as a block or section named Shopify Planet. Each badge holds one mode, and new badges start in Marketing mode, so stores on Customers choose must switch them.
Badge languages. Your own translations can't be applied. Other languages need a theme that supports them, and the 45-second More info video shows only when the store's default language is English.
Checkout extension. Shopify Plus only, on Customers choose or Combined. It goes on the Shipping step through Settings > Checkout > Edit theme.
The App Store entry today. Free to install with additional charges possible, offered in 21 languages and launched June 2, 2022.
Planet projects to scope
Most Planet work fits into a handful of small, well-defined jobs. Pick the ones your plan needs.
Plan and cost model
Monthly spend estimated per plan before anything goes live
Removal type decision
Decade, Century or Millennium chosen to fit budget and brand story
Engagement badge on the cart
Shoppers offered the $0.50 USD contribution before they check out
Marketing badge on the home page
Shipments and carbon removed shown in the store's own colors
Plus checkout extension
Contribution block on the Shipping step, with Shop Pay settings checked
Climate claim copy review
Banner and page wording matched to what Planet actually reports
Shopify Planet questions on cost, badges and checkout
It is free to install, and as of October 2026 the listing shows three subscription options from $0.00 to $0.15 per order, billed in USD. On All shipments the real figure depends on removal type, distance, weight and shipping method. On Customers choose your bill equals what customers contributed.
Yes. On Customers choose or Combined, shoppers can add $0.50 USD to make their shipment carbon neutral. Outside Shopify Plus, that happens through an Engagement-mode badge in the theme. Plus stores can also add the Planet block to the Shipping step of checkout.
No. Shopify's help center says the checkout extension is only available to stores on Shopify Plus, with Planet installed and an active Customers choose or Combined subscription. Other stores rely on the storefront badge. The checkout setup guide covers the wider checkout settings.
Only through a theme that supports multiple languages. You can't apply your own translations, custom banner text isn't translated, and the More info video appears only when the store's default language is English. Plan wording with that in mind on multilingual stores.
Not for a basic setup. Badges go in through the theme editor and plans change in the app. Help is worth it when the theme may not be compatible, when a Plus checkout needs the extension, or when you want a cost model before paying for every shipment.