Question 1

What does HRVST do?

Accepted Answer

HRVST is a Montreal-based creative agency helping ambitious brands grow on Shopify through branding, design, web development, and ongoing creative support.

Question 2

Who do you work with?

Accepted Answer

We work with clients across industries – from startups and small businesses to established brands. We’ve supported over 350 clients in food, fashion, finance, wellness, and beyond.

Question 3

Do I need to be in Montreal to work with you?

Accepted Answer

Nope. We work remotely with clients across North America and internationally.

Question 4

Can you help me figure out what I actually need?

Accepted Answer

Absolutely. We’ll start with a discovery call to understand your goals, then guide you toward what makes the most sense for your situation – even if that means we’re not the right fit. Our goal is to point you in the right direction, not push a sale.

Question 5

What’s the first step to start a project?

Accepted Answer

We kick things off with a discovery call – a chance to chat about your goals, audience, and creative direction, clear up the details, and answer any questions you’ve got. By the end, we’ll all be on the same page and ready to dive into execution rooted in a process that’s smooth, focused, and built to deliver work that’s as creative as it is commercially impactful.

Question 6

How long does a typical branding project take?

Accepted Answer

Branding projects usually take 6-8 weeks, depending on the scope, number of revisions, and your availability to review and provide feedback along the way.

Question 7

How long does a typical website project take?

Accepted Answer

Website projects usually take 8-12 weeks from kickoff to launch, depending on the complexity, the scope, and how available you are to share content and feedback at each stage.

Question 8

Can you take on a rush project?

Accepted Answer

Sometimes – it depends on our current workload and what the project involves. If we can fit it in without cutting corners, we’ll map out a plan and flag any rush fees upfront so there are no surprises.

Question 9

What if we need to pause the project?

Accepted Answer

Life happens. If you need to hit pause – whether it’s planned or you just get busy – let us know. We’ll temporarily remove your project from our production queue until you’re ready to pick things back up. Keep in mind this may shift timelines and depends on our availability when you resume, so the sooner you give us a heads-up, the smoother the restart will be.

Question 10

Will we have a dedicated Account Manager?

Accepted Answer

Absolutely. You’ll have a dedicated Account Manager – your go-to person from start to finish. They’ll keep everything moving, coordinate feedback, and make sure timelines stay on track. Think of them as your project’s GPS: keeping everyone headed in the right direction, avoiding detours, and making sure you arrive where you need to be, right on time.

Question 11

Will I work with the same team throughout the project?

Accepted Answer

Yes – your dedicated project team will stick with you from start to finish, so nothing gets lost in translation and every detail stays aligned with your vision.

Question 12

What’s included in your branding services?

Accepted Answer

We build your brand from the ground up – starting with strategy to define your vision, values, and unique differentiators. From there, we can develop your brand name and tagline, create a full visual identity (logo suite, colour palette, typography), craft your brand voice, and package it all into comprehensive brand guidelines. Our process is deeply collaborative, so every creative decision is anchored in your goals and built to last.

Question 13

Do you design and build Shopify websites?

Accepted Answer

We sure do. We build high-performing Shopify websites – from the ground up, or by customizing premium themes – always with your brand, users, and goals in mind.

Question 14

Can you do headless builds or advanced integrations?

Accepted Answer

We can. From headless Shopify to custom apps and complex integrations, our in-house development team handles advanced builds that push your site’s capabilities further. If you’ve got a big idea, we’ll scope it out and make it happen.

Question 15

Will I be able to update my own website?

Accepted Answer

Yes. We build on intuitive CMS platforms like Shopify and Webflow so you can make everyday updates – like changing text or swapping images – without having to call us. We’ll also equip you with tailored documentation (and walkthrough videos where needed) so you can handle everything on your own. Of course, we’re always here for the bigger projects, new features, or when you just want an expert touch.

Question 16

Do your websites include SEO?

Accepted Answer

Yes. Every site we build comes with foundational SEO – clean semantic structure, accessibility, meta tags, image optimization, and responsive design – so you’re set up for search visibility from day one. If you’re looking for a deeper, ongoing SEO strategy, we can connect you with a trusted specialist to take it further.

Question 17

Can you help with packaging design or physical collateral?

Accepted Answer

Definitely. We design and produce all kinds of branded assets – from packaging and shipping materials to stationery, merchandise, social templates, and more. Our goal is to bring your brand to life across every touchpoint. That can mean creating retail-ready packaging, designing merch your customers actually want to wear, or giving your team polished pitch decks and marketing templates. We also handle print coordination and production details, so your final product looks just as good in real life as it does on screen.

Question 18

Do you offer ongoing design support?

Accepted Answer

Absolutely. Our hour banks and retainers give you priority access to our team for whatever you need – from new features and creative launches to maintenance and updates. It’s flexible, fast, and built to fit your evolving needs without the friction of starting from scratch each time.

Question 19

Do you create content or write copy?

Accepted Answer

Yes. We handle everything from full-scale copywriting to precision edits. We’ll make your words clear, compelling, and unmistakably you – refining tone, tightening flow, and making sure every line works hard for your brand. Whether it’s web pages, headlines, or brand storytelling, we craft copy that’s sharp, on-brand, and ready to connect with your audience.

Question 20

How will we collaborate during the project?

Accepted Answer

We keep projects organized and communication clear. You’ll have shared access to our project boards, design files, and updates so you can see progress in real time – no chasing or wondering where things stand.

Question 21

Do you offer payment plans?

Accepted Answer

While most projects follow our standard payment schedule, we understand that situations vary. We’ve been known to arrange flexible payment options when the circumstances call for it – if that’s the case for you, let us know and we can see what’s possible.

Question 22

What are creative partnership hour banks and retainers?

Accepted Answer

They’re our way of keeping the momentum going after a project (or kicking things off without a big build). Whether you choose a pre-purchased hour bank or a set monthly retainer, you’ll have flexible, priority access to our team for whatever you need – from quick updates and new features to bigger creative pushes.

Question 23

How do you track hours and deliverables?

Accepted Answer

Transparency is the whole point. We send you clear monthly summaries showing exactly where your time is going, what’s been done, and what’s next. You’ll always know how your hours are delivering value – no mystery, no surprises.

Question 24

Can I trademark the logo you design?

Accepted Answer

Yes – once the project is complete, you’ll have full rights to trademark your logo. A trademark lawyer can handle the legal process, confirm eligibility, and ensure everything is properly filed and protected.

Question 25

Can we explore ideas from earlier in the process later on?

Accepted Answer

Absolutely – if something we explored during the process feels worth revisiting down the road, we can always bring it back and build on it.

Question 26

Do you offer website hosting?

Accepted Answer

We don’t host websites ourselves, but we’ll set you up with Shopify, Webflow, or the hosting provider that makes the most sense for your business – so you stay in control and everything runs smoothly.

Question 27

What happens after the project is done?

Accepted Answer

You’ll get all your final files and documentation, plus a 30-day warranty for web projects to cover any little post-launch hiccups tied to the original scope (rare, but we’ve got you). Most clients roll right into an hour bank or retainer so we can keep the good stuff coming – from updates and new features to fresh creative ideas. It keeps momentum going, your brand evolving, and the wins stacking up without skipping a beat.

Question 28

Who owns the work once it’s done?

Accepted Answer

Once your final payment is made, the finished, approved work is 100% yours – with no usage limits or restrictions. You can use it however and wherever you’d like, forever.

Question 29

Do you provide training after launch?

Accepted Answer

Yes. Every site we launch comes with clear, tailored documentation and video walkthroughs so your team feels confident handling day-to-day updates. We can also run live training sessions to walk you through custom features and answer platform-specific questions. Our goal is to make the handoff smooth, stress-free, and set you up to manage your site like pros from day one.

Question 30

Will my project be featured in your portfolio?

Accepted Answer

We love celebrating the work we create with our clients and often share it in our portfolio and social channels. If there’s a reason your project needs to stay under wraps for a while, we’ll work with you to respect that.

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