Palo Alto Shopify Theme Help: Presidio Setup, Sections and Code

The Palo Alto Shopify theme comes from Presidio, a Miami studio that also makes Broadcast and Modular. As of October 2026 Palo Alto and Broadcast list at $420 on the Theme Store and Modular at $300, and each ships with four presets on top of its default look. Presidio's Palo Alto and Modular listings . Presidio's theme support stops at settings and bugs in an unmodified copy. Custom code, app conflicts, performance tuning and redesigns go to outside developers, and that is the work merchants hire for. If the profile listed below can't take your project, try the theme customization and speed specialists linked toward the bottom of the page; they handle the same tasks. Have your theme version, store URL and a collaborator code ready. Presidio's own support asks for the same.

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Palo Alto, Broadcast and Modular work for hire

Presidio is direct about what its support won't touch. Each item below sits on that list.

Custom Liquid and new features. Presidio doesn't offer custom coding and refers custom features and Liquid changes to outside experts. A new section on Palo Alto or a reworked product template is custom theme work.

Theme-versus-app clashes. Conflicts between apps and the theme are outside Presidio's scope, and app issues go to the app's developer. Someone has to work out which side broke the page.

Bugs on an edited theme. Presidio fixes bugs only in a fresh, unmodified copy. Once your theme carries code changes, reproducing and fixing a bug falls to you or your developer.

Performance tuning. Speed work is referred out too. Palo Alto's product videos, hotspots and countdown timers add weight on busy pages, so speed specialists measure first and trim second.

Redesigns on a Presidio base. Reshaping a preset such as Skylight or Relay around your own brand is redesign work Presidio sends elsewhere.

Settings questions stay free. Built-in features, settings and configuration guidance are what Presidio's support is for. Start there.

Choosing a developer for a Presidio theme

Because Presidio routes custom work outward, the developer you hire owns that code from then on. Choose with that in mind.

Ask how they'd prove a bug belongs to the theme. The right answer is to reproduce it on a fresh, unmodified copy, since that is the only case Presidio will fix.

Ask how they isolate app conflicts. Expect a duplicate theme, apps switched off one at a time, and a written note of which app or edit caused the break.

Ask which Presidio theme they've worked in. Broadcast, Palo Alto and Modular are different themes; Relay is a Broadcast preset and Kiln a Modular one. Experience in one doesn't carry over automatically.

Ask for a speed baseline. Before any performance work, they should record current numbers on the templates that matter and agree what will change.

Bad signs on a Presidio job. Editing the live theme. Asking for your staff login instead of collaborator access. Promising speed gains before measuring anything.

A low-risk first ticket. One custom feature built on an unpublished theme, shared through a preview link, with a list of the files that changed.

Palo Alto Shopify theme facts and support rules

Three themes, fifteen listings. Palo Alto carries Dynamo, Skylight, Phenomena and Pluma; Broadcast carries Relay, Airwave, Motif and Stellar; Modular carries Companion, Pattern, Sparkling and Kiln. Broadcast has its own designer page on the Theme Store, credited to Presidio.

Latest releases. Palo Alto 9.2.0 shipped on August 6, 2026, Modular 7.0.1 on June 9, 2026 and Broadcast 8.1.1 on April 10, 2026.

Palo Alto's feature list. Sign in with Shop, in-store pickup, pre-orders, back-in-stock alerts, a countdown timer, image hotspots, product videos, a size chart, swatch filters and a stock counter, with EU translations in English, French, Italian, German and Spanish.

Modular's angle. Lively design and animations, plus quick buy, quick view, a slide-out or sticky cart and a mega menu with in-menu promos.

Reply window. Tickets are answered in the order received, within 48 hours, Monday to Friday, holidays excluded.

Out of Presidio's scope. Custom code, app conflicts, Shopify's checkout page and Shopify admin issues. Checkout and platform questions go to Shopify Support.

Docs per theme. Palo Alto, Modular and Broadcast each have their own documentation site under presidiocreative.com.

Presidio theme projects to scope

Use one of these to describe the job in a single line.

Custom feature build

A Liquid section or template change the Palo Alto settings can't make

App conflict triage

Apps tested one by one on a duplicate to find the breaking change

Bug reproduction

The issue recreated on a fresh copy to separate theme bugs from custom code

Speed tune-up

Measured fixes to images, videos and scripts on key templates

Preset redesign

A Broadcast or Palo Alto preset reshaped around your brand

Theme family switch

Content moved from Modular to Palo Alto or Broadcast, sections rebuilt

Presidio themes FAQ: Palo Alto, Broadcast and support

Will Presidio customize my Palo Alto theme?

No. Presidio's support policy says it doesn't offer custom-coding services. Custom features, Liquid changes, performance tuning and redesigns are referred to vetted outside experts, while its support team handles settings, configuration guidance and bugs in an unmodified copy of the theme.

Who makes the Broadcast theme for Shopify?

Presidio. The Theme Store lists Broadcast under a separate designer page, but that page credits Presidio, and Broadcast's documentation and support sit on Presidio's site. As of October 2026 it costs $420, with Relay, Airwave, Motif and Stellar as presets.

How fast does Presidio support reply?

Within 48 hours, Monday to Friday, in the order tickets arrive, holidays excluded. Include your theme version, your myshopify.com store URL, a collaborator code and a preview link for an unpublished theme, or the ticket stalls while they ask for them.

Do I need a developer for a Palo Alto store?

Not for setup. Presidio's docs and support cover built-in features and settings. You need a developer for custom code, a bug that only appears on your edited theme, an app conflict or speed work, all of which Presidio's support leaves out.

What does Palo Alto customization cost?

Scope sets the price. A single custom section is a small, contained job, while redesigning a preset or tuning speed on a feature-heavy theme takes longer. The theme customization cost guide breaks down what moves the number.