Rockridge

Rockridge is an AI-native customer support agency for Shopify brands. Our U.S.-based support specialists and AI engineers bring experience across 50,000+ customer conversations. We design and run complete support operations spanning email, live chat, social, orders, returns, and subscriptions. Using our proprietary automation, we build workflows around each brand’s policies, voice, and escalation rules. We replace fragmented support setups with one accountable operation, typically at roughly half the combined cost of helpdesk software, AI tools, support staffing, and day-to-day management.