Absolutely. Most of our clients work with us on ongoing monthly retainers because eCommerce is always evolving. Your store needs continuous optimization to stay competitive—testing new checkout flows, updating design elements, monitoring performance, responding to customer feedback, and implementing new features. We offer monthly support packages which includes ongoing monitoring, minor updates, performance optimization, and strategy sessions. Think of it as your outsourced optimization team that keeps your store performing at peak efficiency. Many clients find that the ROI from ongoing optimization pays for the retainer 5-10x over. We've been supporting brands like Absolut Elyx, Lisa Robin, and Gooseberry Intimates for 3+ years straight.

Our conversion optimization process is built on data and testing, not guesses. We start with a comprehensive UX audit identifying friction points in your customer journey—where visitors drop off, why they abandon carts, and what's preventing repeat purchases. From there, we prioritize high-impact improvements: streamlining checkout flows, optimizing product pages, improving site speed, and implementing persuasive design patterns. We then test changes through A/B testing to validate that each improvement actually moves the needle. Most clients see 20-35% conversion rate improvements within 3 months. We've helped merchants like GURU Beverage and NIKIN recapture lost revenue and unlock new growth potential.

Our starting point is the Growth UX Audit at $2,500. This is perfect if you want to understand exactly what's holding your store back before committing to larger projects. The audit includes a complete customer journey analysis, competitive benchmarking, conversion bottleneck identification, and a prioritized roadmap of improvements worth $50K+ in potential revenue gains. Many clients use this audit to decide on next steps. If you want to discuss what makes sense for your situation, we'd recommend booking a free consultation.

Project timelines vary based on complexity—whether you’re customizing an existing theme or building from scratch. Typically, theme-based projects can be completed within 6 weeks, while fully custom builds may take several months.

Theme Build: We adapt a premium Shopify 2.0 theme to your brand. It’s cost-effective and quicker to launch. Custom Build: We craft everything from the ground up for maximum flexibility, unique functionality, and complex requirements.

Absolutely. We securely transfer product data, customer records, and order history while preserving your SEO standings (redirects, meta tags). Our process minimizes downtime and ensures a seamless transition.