Turn Your Shopify Store Into a Reliable Sales Engine If you're looking for a Shopify developer who understands both the technical side and the business outcomes behind it, you're in the right place. As a Shopify Certified Developer with 10+ years of hands-on experience, I've worked with 100+ brands across fashion, apparel, beauty, food, fitness, and electronics to build stores that are fast, scalable, and built to convert. Whether you're a founder launching your first store or an established brand ready to level up, I bring the expertise to get you there. What Gets Delivered: Every project is approached with one goal, growth. Here's what that looks like in practice: Custom Shopify Theme Development — Figma and Adobe XD designs transformed into clean, maintainable Liquid-based themes optimized for performance and long-term scalability Store Redesigns & UX Improvements — Navigation restructured, friction points removed, and user journeys refined to drive more conversions without disrupting live traffic Speed & Performance Optimization — Core Web Vitals improvements, faster page load times, and technical SEO fixes that directly impact search rankings and reduce bounce rate Custom Feature Development — Bundles, upsells, subscriptions, loyalty programs, and third-party API integrations tailored to specific business models Store Migrations & Ongoing Support — Smooth, low-risk platform migrations and dependable technical maintenance that keep operations running without interruption Why Brands Keep Coming Back: Every architecture decision, layout choice, and integration is guided by one question: Does this help the business grow? Clean code and structured development aren't just standards — they're what make a store reliable at scale. Founders launching from scratch, in-house teams needing a trusted technical collaborator, and agencies looking for a dependable Shopify specialist, all have found long-term value in this kind of partnership. Ready to Grow Your Shopify Store? Whether it's a full custom build, a performance overhaul, or targeted improvements to boost conversions, let's map out a clear path forward. Reach out to discuss your goals and what's possible.
Gorgias Shopify Experts for Helpdesk & AI Agent
Top-rated Gorgias experts
Most Shopify stores appear great, but they often fail under the hood. I’ve spent 10 years ensuring that doesn't happen. From custom theme architecture to sophisticated API integrations (CRMs, fulfillment, and custom apps), I provide full-stack solutions that streamline your operations and maximize ROI. What I bring to your project: Precision Frontend: Custom-coded interfaces using React/Vue and Next.js for a lightning-fast, 'app-like' feel. Full-Stack Logic: Deep expertise in Liquid and Shopify APIs to automate your backend and sync your tech stack. Strategic Optimization: A relentless focus on SEO, site speed, and UX that drives actual sales. Whether you need a headless setup or a high-converting custom theme, I offer the agility of a boutique agency with the technical depth of an enterprise team.
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Logging in from Austin, TX, I'm a seasoned eCommerce and Conversion Rate Optimization(CRO) expert with over 20 years of experience in the online space, with 12 of those years in ecommerce, helping brands scale and maximize profitability. As the founder of MHT Media, I've led hundreds projects, leveraging data-driven strategies to optimize customer journeys generating real revenue. Here are some brands I've worked with. • Giantmouse (Shopify Plus) • Mad Viking Beard (Shopify Plus) • BlackMask Products (Shopify Plus) • ClaimSimple (WooCommerce) • Pastest (Shopify Plus) • Spaze (Shopify Plus) • And Arlen (Shopify)...and many others!
Hey I'm Tom, your local Manchester dev 🖐️ I'm a Shopify developer and have over 10 years experience on Shopify! My journey with Shopify has been a interesting one, I first started as Merchant but soon realised I enjoyed more setting up and building stores, with skills in Figma and most coding languages, I can help you with most things Shopify! I specialise in the technical challenges that come with scale: platform migrations, custom app development, system integrations, and automation. What I work on: Shopify & Shopify Plus development Custom Shopify apps (Remix, React, GraphQL) ERP, CRM & third-party integrations B2B & wholesale ecommerce Shopify POS & omnichannel implementations Migrations from Magento, WooCommerce, NetSuite & custom platforms Subscriptions & recurring billing Performance optimisation & technical audits Automation via Shopify Flow, Functions & APIs How I work: Discovery and technical validation first, to reduce project risk Built for long-term scalability, not short-term workarounds Clear communication throughout Support after launch Send me your requirements or store URL — I'll give you practical recommendations on the best approach before any commitment is required.
We connect eCommerce brands and agencies with top freelance Shopify developers and designers. Hire for single projects or ongoing needs. No hiring fees or recurring charges.
Helping Make Migrating to Shopify Easy for B2B. Moving to Shopify? We take on the heavy lift of complex migrations with custom-built apps and integrations that connect your systems, preserve critical functionality, and help modernize your technology stack. Book a Free Total Cost of Ownership Review Discover how simplifying your technology stack could reduce costs, improve efficiency, and build a stronger foundation for growth. Built and operated by Developer Squad. Recent work includes Shopify migrations, storefront optimization, and ongoing engineering support for brands such as: Donald Ross Sportswear Jeff Dunham Just Keep Livin’ by Matthew McConaughey Faith Fight Finish by Dak Prescott
Inside a Gorgias setup: what the expert builds
An untuned Gorgias account is little more than a shared inbox. The value sits in the rules, the macros and the decisions about what the AI handles.
Helpdesk implementation. Bringing customer conversations into the unified inbox, then writing rules and macros from the questions customers actually send rather than the ones the team imagines.
Shopify order actions. Agents can create, duplicate, cancel, refund and edit orders, and create draft orders, from inside a ticket. An expert sets this up and trains the team on where it stops working.
AI Agent tuning. Choosing which ticket types the AI Agent resolves end to end and which it leaves for people. It never really finishes, because ticket patterns shift with every launch and promotion.
Chat where it matters. Installing chat on the storefront and, through the Gorgias Checkout Chat app block, on checkout and thank-you pages.
AI Shopping Assistant. Configuring product recommendations in chat, so pre-sale questions become guided shopping instead of tickets.
Integrations and analytics. Picking the integrations agents need inside a ticket and setting up conversation analytics that show why customers get in touch.
Moving an existing inbox. Bringing a support operation across from a previous helpdesk or shared mailbox, then rebuilding its rules for Gorgias.
Gorgias also lists customer-service outsourcing as partner work. With 5 of the 6 badge holders working freelance, this page suits setup and optimisation far better than staffing your inbox.
How to choose a Gorgias expert
The Gorgias badge has six holders, and five of them work freelance. That suits setup and tuning work, where one experienced person often beats a team. These questions separate them.
Ask how they scope the AI Agent. A good answer names ticket types that suit full automation and ones that don't, and explains how they review what it resolved. Be wary of anyone who says it will handle everything.
Check they know the pricing model. Gorgias changed its pricing on 28 May 2025, some older accounts stay on legacy pricing, and the AI Agent is billed per resolved interaction. Automation advice that ignores which model you're on can push your bill up.
Test their checkout knowledge. Ask how they'd add chat to checkout. The right answer is the Gorgias Checkout Chat app block on the quick installation, since manual embed code doesn't reach checkout or thank-you pages.
Read partner tiers for what they measure. Gorgias's Agency Partner Program ranks partners by deals closed and revenue referred, from Partner to Premier Partner to Elite Partner, alongside a Service Partner track. A tier tells you about sales volume, less about the quality of a macro library. Check claims in the Gorgias agency directory.
Warning signs. Advice that still talks about an "Automate" add-on without checking what's on your account. A promise that your storefront chat styling will carry over to checkout. No questions about your ticket mix.
Begin with something small and paid. A review of your rules, macros and last month's top ticket reasons, delivered as a written list of fixes, shows how an expert thinks before you hand over the whole inbox.
Gorgias Shopify setup: checkout chat, order edits and billing
Quick install or no checkout chat. Chat on checkout and thank-you pages runs through the Gorgias Checkout Chat app block in Shopify's checkout editor, and it needs Gorgias's quick installation. A store that installed chat with manual embed code won't get it there. Gorgias doesn't state a Shopify Plus requirement for the block.
Styling doesn't follow. HTML or CSS changes made to chat in the theme editor don't carry over to checkout or thank-you pages, so checkout chat can look different from the storefront version. Plan for that rather than discovering it at launch.
Order edits have limits. The Edit order action isn't available for archived orders, orders placed more than 60 days ago, or orders in a currency other than the store's. Stores selling in several currencies through Shopify Markets should give agents a written process for those cases.
Billing changed in 2025. Gorgias moved to a new pricing model on 28 May 2025, and some older accounts remain on legacy pricing. AI Agent usage is billed per resolved interaction, so every ticket it closes has a cost as well as a saving. Know which model you're on before deciding how far to automate.
Names have moved. Older guides and agency decks mention an "Automate" add-on, while current Gorgias material talks about the AI Agent. Gaia, a conversational AI teammate built into Gorgias, is in open beta and may not be on every account yet.
Flow is declared, not detailed. The App Store listing declares Checkout, Shopify Flow and Shopify Admin compatibility, but we couldn't confirm which Flow triggers and actions Gorgias provides. Ask an expert to show you them in your own admin before you plan a Flow-based support process.
Gorgias jobs this group fits
Shopify development appears on five of the six Gorgias-badge profiles, as does store setup and management, and three include AI and emerging tech. That mix fits these jobs:
Helpdesk setup
Unified inbox, rules and macros built from real tickets
AI Agent tuning
Which tickets it resolves alone and which reach people
Checkout and thank-you chat
Checkout Chat app block on the quick installation
Order actions training
Refunds, cancellations, edits and draft orders from tickets
Integrations and context
The integrations agents need inside each ticket
Conversation analytics
Reports that show why customers get in touch
Gorgias setup and hiring questions
Not necessarily. The shopexperts badge isn't a Gorgias-issued status; it marks experts who offer Gorgias work here. Gorgias's Agency Partner Program has Partner, Premier Partner and Elite Partner tiers, set by deals closed and revenue referred, plus a Service Partner track. Partners appear in the Gorgias agency directory, so if a tier matters to you, check the listing there.
Connecting the store and customer channels to the unified inbox, building rules and macros from your real ticket reasons, setting up Shopify order actions for agents, adding chat to the storefront and, with the quick installation, to checkout and thank-you pages, and deciding what the AI Agent handles. Tuning follows, because ticket patterns change with every product launch.
Start with Shopify itself, since order actions such as refunds, cancellations, edits and draft orders remove the most tab-switching. After that, let ticket reasons decide. If most tickets ask where an order is, connect shipping tracking; if they're about returns or subscriptions, connect those systems. Gorgias offers 100+ integrations, and the right three beat twenty nobody uses.
Yes, within limits. Agents can create, duplicate, cancel, refund and edit orders, and create draft orders, from the ticket. Editing isn't available for archived orders, orders placed more than 60 days ago, or orders in a different currency from the store's. Multi-currency stores should agree a fallback process so customers aren't kept waiting while someone works it out.
Per resolved interaction, under the pricing model Gorgias introduced on 28 May 2025. Some older accounts remain on legacy pricing, so check which applies to yours. The model matters for setup: an expert should point the AI Agent at ticket types where automation genuinely helps customers and review results regularly, rather than chasing the highest automated volume.
Mostly configuration: rules, macros, AI Agent settings and app blocks. A Gorgias developer helps when chat on a heavily customised storefront needs code, or when Shopify Flow workflows become part of the support process. Development skills aren't scarce in this group: five of the six profiles include Shopify development.




