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Gorgias Shopify Experts for Helpdesk & AI Agent

Gorgias is a helpdesk for ecommerce support teams, now pitched as a conversational AI platform. Gorgias Shopify experts set it up so every customer conversation lands in one inbox, agents can refund, cancel or edit Shopify orders without leaving a ticket, and the AI Agent resolves routine questions on its own. Gorgias also offers an AI Shopping Assistant that recommends products to shoppers in real time. Merchants hire for the setup work: rules and macros, deciding what the AI Agent handles, adding chat to the storefront, checkout and thank-you pages, and choosing which of the 100+ integrations agents need. Some keep the expert on afterwards for account optimisation. Six experts carry the Gorgias badge on shopexperts as of October 2026, and five of them are freelancers. Two are in the US, with one each in Canada, the UK, Bosnia and Herzegovina and Pakistan. Read all six profiles below, then send a brief covering your monthly ticket volume and the channels customers use.

Top-rated Gorgias experts

Muhammad Asad ullah baig
MA
Shopify Plus EngineerIslamabad, PakistanFrom $100
5.00(15 reviews)
shopexpertsscore
100

Turn Your Shopify Store Into a Reliable Sales Engine If you're looking for a Shopify developer who understands both the technical side and the business outcomes behind it, you're in the right place. As a Shopify Certified Developer with 10+ years of hands-on experience, I've worked with 100+ brands across fashion, apparel, beauty, food, fitness, and electronics to build stores that are fast, scalable, and built to convert. Whether you're a founder launching your first store or an established brand ready to level up, I bring the expertise to get you there. What Gets Delivered: Every project is approached with one goal, growth. Here's what that looks like in practice: Custom Shopify Theme Development — Figma and Adobe XD designs transformed into clean, maintainable Liquid-based themes optimized for performance and long-term scalability Store Redesigns & UX Improvements — Navigation restructured, friction points removed, and user journeys refined to drive more conversions without disrupting live traffic Speed & Performance Optimization — Core Web Vitals improvements, faster page load times, and technical SEO fixes that directly impact search rankings and reduce bounce rate Custom Feature Development — Bundles, upsells, subscriptions, loyalty programs, and third-party API integrations tailored to specific business models Store Migrations & Ongoing Support — Smooth, low-risk platform migrations and dependable technical maintenance that keep operations running without interruption Why Brands Keep Coming Back: Every architecture decision, layout choice, and integration is guided by one question: Does this help the business grow? Clean code and structured development aren't just standards — they're what make a store reliable at scale. Founders launching from scratch, in-house teams needing a trusted technical collaborator, and agencies looking for a dependable Shopify specialist, all have found long-term value in this kind of partnership. Ready to Grow Your Shopify Store? Whether it's a full custom build, a performance overhaul, or targeted improvements to boost conversions, let's map out a clear path forward. Reach out to discuss your goals and what's possible.

Theme & App Skills
Gorgias
Klaviyo
Kickflip
Smile
PageFly
Recharge
ReConvert
Judge.me
Loop Subscriptions
Finaloop
Loox ‑ Visual Product Reviews
Intelligems: A/B Testing
Mechanic
Printify
Wishlist Plus
Algolia
Vitals
MultiVariants
Simple WordPress Blog Feed
Blox: Block Customer Blacklist
Dzenana Delibasic
DD
Front-End DeveloperSarajevo, Bosnia & HerzegovinaFrom $120
5.00(4 reviews)
shopexpertsscore
65

Most Shopify stores appear great, but they often fail under the hood. I’ve spent 10 years ensuring that doesn't happen. From custom theme architecture to sophisticated API integrations (CRMs, fulfillment, and custom apps), I provide full-stack solutions that streamline your operations and maximize ROI. What I bring to your project: Precision Frontend: Custom-coded interfaces using React/Vue and Next.js for a lightning-fast, 'app-like' feel. Full-Stack Logic: Deep expertise in Liquid and Shopify APIs to automate your backend and sync your tech stack. Strategic Optimization: A relentless focus on SEO, site speed, and UX that drives actual sales. Whether you need a headless setup or a high-converting custom theme, I offer the agility of a boutique agency with the technical depth of an enterprise team.

Theme & App Skills
Gorgias
Loox ‑ Visual Product Reviews
Recharge
Smile
Printful
Zipify Pages
TikTok
GSC Product Labels & Badges
Prediko
Stay ai
Zipchat AI Chatbot & Live Chat
eBay Integration ‑ DPL
Prisync
Report Pundit: Custom Reports
Giftnote
Kartuu ‑ Printable Gift Cards
Vela
Blox: Block Customer Blacklist

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Michael Trang - Shopify & CRO Expert
MT
CRO SpecialistWashington, United StatesFrom $125
5.00(5 reviews)
shopexpertsscore
80

Logging in from Austin, TX, I'm a seasoned eCommerce and Conversion Rate Optimization(CRO) expert with over 20 years of experience in the online space, with 12 of those years in ecommerce, helping brands scale and maximize profitability. As the founder of MHT Media, I've led hundreds projects, leveraging data-driven strategies to optimize customer journeys generating real revenue. Here are some brands I've worked with. • Giantmouse (Shopify Plus) • Mad Viking Beard (Shopify Plus) • BlackMask Products (Shopify Plus) • ClaimSimple (WooCommerce) • Pastest (Shopify Plus) • Spaze (Shopify Plus) • And Arlen (Shopify)...and many others!

Theme & App Skills
Gorgias
Shoplift – Split & A/B Testing
Visually – A/B Testing & CRO
Klaviyo
Tapcart ‑ Mobile App Builder
Aftersell Post Purchase Upsell
Consentmo GDPR Compliance
Infinite Product Options
Judge.me
Loox ‑ Visual Product Reviews
Loop Subscriptions
Shop Pay Installments
Shopify Flow
Smile
Privy
Attentive
Bold Subscriptions
Bold Upsell
Loop Returns
Matrixify
Okendo
Pixel Union
Triple Whale
Wishlist Plus
Yotpo
Archetype Themes
Out of the Sandbox Themes
We Are Underground Themes
Eight Themes
Horizon Theme
Buy Button channel
Judge.me Email Marketing
Tom Hooker
TH
Front-End DeveloperLondon, United KingdomFrom $400
5.00(11 reviews)
shopexpertsscore
100

Hey I'm Tom, your local Manchester dev 🖐️ I'm a Shopify developer and have over 10 years experience on Shopify! My journey with Shopify has been a interesting one, I first started as Merchant but soon realised I enjoyed more setting up and building stores, with skills in Figma and most coding languages, I can help you with most things Shopify! I specialise in the technical challenges that come with scale: platform migrations, custom app development, system integrations, and automation. What I work on: Shopify & Shopify Plus development Custom Shopify apps (Remix, React, GraphQL) ERP, CRM & third-party integrations B2B & wholesale ecommerce Shopify POS & omnichannel implementations Migrations from Magento, WooCommerce, NetSuite & custom platforms Subscriptions & recurring billing Performance optimisation & technical audits Automation via Shopify Flow, Functions & APIs How I work: Discovery and technical validation first, to reduce project risk Built for long-term scalability, not short-term workarounds Clear communication throughout Support after launch Send me your requirements or store URL — I'll give you practical recommendations on the best approach before any commitment is required.

Theme & App Skills
Gorgias
ShipStation
Loop Returns
Prediko
Checkout Plus Customizations
Stay ai
Prisync
Commslayer
heycarson
H
AgencyOttawa, CanadaFrom $125
5.00(60 reviews)
shopexpertsscore
95

We connect eCommerce brands and agencies with top freelance Shopify developers and designers. Hire for single projects or ongoing needs. No hiring fees or recurring charges.

Theme & App Skills
Gorgias
Klaviyo
Archetype Themes
Clean Canvas Themes
Eight Themes
FoxSell Bundle Builder
Gameball: Loyalty Points Games
Horizon Theme
Infinite Product Options
Judge.me
Kickflip
MESA
Shop Pay Installments
Shopify Checkout Blocks
Shopify Point of Sale
Dynamatic Cart & Upsell Engine
Candy Rack
Shoplift – Split & A/B Testing
Love Loyalty Points & Rewards
Referral Candy & Affiliate
Rivo: Loyalty Program, Rewards
Visually – A/B Testing & CRO
Krown Themes
Out of the Sandbox Themes
Replo Landing Page Builder
Instant Section & Page Builder
Theme Updater & Backups | OOTS
Aftersell Post Purchase Upsell
Flits Loyalty Rewards Program
Reactiv ‑ Mobile App Builder
Arc: llms.txt
Surge Themes
Tapcart ‑ Mobile App Builder
Mobile App Builder ‑ Appbrew
Gigit.ai
Macalytics SEO
Videowise
Orbe Geolocation
OrderEditing.com
Whiley Mai
Flare: Delivery Date Picker
Checkout | Flow
Consentmo GDPR Compliance
Multi Vendor ‑ Puppet Vendors
Onboard B2B: Company Profiles
UpPromote Affiliate Marketing
ShopOS
Loop Subscriptions
Rivyo : Reviews & Loyalty App
Pandectes GDPR Compliance
CP: Order Editing & Upsell
Growave
Gempages
Kim
Inveterate Memberships
Subi: Subscriptions & Loyalty
Troop themes
ECA: Easy Subscriptions App
Mobile App Builder ‑ Vegacart
Moon Bundles Upsell Cart AOV+
Kaching Bundles & Upsells
Fluorescent Design Inc.
Brickspace Lab
Truly Fine Pixels
Preorder, Back In Stock ‑ STOQ
We Are Underground Themes
Presidio Themes
Red Plug Design Co
Safe As Milk
Switch Themes
Zigpoll Customer Surveys
AppMaker
Yotpo
AfterShip
Rebuy
Privy
Kitenzo
Pixel Union
DSers
Zendrop
Printful
Printify
Stamped.io
Bold Subscriptions
Bold Upsell
ReConvert
Zipify Pages
OneClickUpsell
Skio
TikTok
Google & YouTube
Facebook & Instagram
Mechanic
Matrixify
ShipStation
ShipBob
Loop Returns
Okendo
Attentive
Triple Whale
Lifetimely
Getsitecontrol
GSC Email Marketing + Pop ups
GSC Email Marketing + Pop ups
GSC Countdown Timer Bar
GSC Instagram Feed, Instafeed
GSC Product Labels & Badges
Prediko
Stay ai
Sparklayer
Kno Commerce
Commslayer
Onward
Prisync
Attribuly
Social Snowball
Rubik Variant Images & Swatch
Zipchat AI Chatbot & Live Chat
ShipMagic
eBay Integration ‑ DPL
Kark: Multi Location Inventory
Report Pundit: Custom Reports
EmailWish
Shopify Audiences
Shopify Bundles
Shopify Fulfillment Network
Shopify Forms
Shopify Combined Listings
Quotway
PushBundle
MultiVariants
DiscountRay
Giftnote
OrderRules
Judge.me Email Marketing
FieldsRaven
Kartuu ‑ Printable Gift Cards
Simple WordPress Blog Feed
Vela
Blox: Block Customer Blacklist
Kernvel AI Auctions
Mike Brennan
MB
Shopify Plus EngineerRochester, United StatesFrom $2500
5.00(4 reviews)
shopexpertsscore
85

Helping Make Migrating to Shopify Easy for B2B. Moving to Shopify? We take on the heavy lift of complex migrations with custom-built apps and integrations that connect your systems, preserve critical functionality, and help modernize your technology stack. Book a Free Total Cost of Ownership Review Discover how simplifying your technology stack could reduce costs, improve efficiency, and build a stronger foundation for growth. Built and operated by Developer Squad. Recent work includes Shopify migrations, storefront optimization, and ongoing engineering support for brands such as: Donald Ross Sportswear Jeff Dunham Just Keep Livin’ by Matthew McConaughey Faith Fight Finish by Dak Prescott

Theme & App Skills
Gorgias
Rebuy
Google & YouTube
Commslayer
Shopify Forms
Shopify Combined Listings
OrderRules

Inside a Gorgias setup: what the expert builds

An untuned Gorgias account is little more than a shared inbox. The value sits in the rules, the macros and the decisions about what the AI handles.

Helpdesk implementation. Bringing customer conversations into the unified inbox, then writing rules and macros from the questions customers actually send rather than the ones the team imagines.

Shopify order actions. Agents can create, duplicate, cancel, refund and edit orders, and create draft orders, from inside a ticket. An expert sets this up and trains the team on where it stops working.

AI Agent tuning. Choosing which ticket types the AI Agent resolves end to end and which it leaves for people. It never really finishes, because ticket patterns shift with every launch and promotion.

Chat where it matters. Installing chat on the storefront and, through the Gorgias Checkout Chat app block, on checkout and thank-you pages.

AI Shopping Assistant. Configuring product recommendations in chat, so pre-sale questions become guided shopping instead of tickets.

Integrations and analytics. Picking the integrations agents need inside a ticket and setting up conversation analytics that show why customers get in touch.

Moving an existing inbox. Bringing a support operation across from a previous helpdesk or shared mailbox, then rebuilding its rules for Gorgias.

Gorgias also lists customer-service outsourcing as partner work. With 5 of the 6 badge holders working freelance, this page suits setup and optimisation far better than staffing your inbox.

How to choose a Gorgias expert

The Gorgias badge has six holders, and five of them work freelance. That suits setup and tuning work, where one experienced person often beats a team. These questions separate them.

Ask how they scope the AI Agent. A good answer names ticket types that suit full automation and ones that don't, and explains how they review what it resolved. Be wary of anyone who says it will handle everything.

Check they know the pricing model. Gorgias changed its pricing on 28 May 2025, some older accounts stay on legacy pricing, and the AI Agent is billed per resolved interaction. Automation advice that ignores which model you're on can push your bill up.

Test their checkout knowledge. Ask how they'd add chat to checkout. The right answer is the Gorgias Checkout Chat app block on the quick installation, since manual embed code doesn't reach checkout or thank-you pages.

Read partner tiers for what they measure. Gorgias's Agency Partner Program ranks partners by deals closed and revenue referred, from Partner to Premier Partner to Elite Partner, alongside a Service Partner track. A tier tells you about sales volume, less about the quality of a macro library. Check claims in the Gorgias agency directory.

Warning signs. Advice that still talks about an "Automate" add-on without checking what's on your account. A promise that your storefront chat styling will carry over to checkout. No questions about your ticket mix.

Begin with something small and paid. A review of your rules, macros and last month's top ticket reasons, delivered as a written list of fixes, shows how an expert thinks before you hand over the whole inbox.

Gorgias Shopify setup: checkout chat, order edits and billing

Quick install or no checkout chat. Chat on checkout and thank-you pages runs through the Gorgias Checkout Chat app block in Shopify's checkout editor, and it needs Gorgias's quick installation. A store that installed chat with manual embed code won't get it there. Gorgias doesn't state a Shopify Plus requirement for the block.

Styling doesn't follow. HTML or CSS changes made to chat in the theme editor don't carry over to checkout or thank-you pages, so checkout chat can look different from the storefront version. Plan for that rather than discovering it at launch.

Order edits have limits. The Edit order action isn't available for archived orders, orders placed more than 60 days ago, or orders in a currency other than the store's. Stores selling in several currencies through Shopify Markets should give agents a written process for those cases.

Billing changed in 2025. Gorgias moved to a new pricing model on 28 May 2025, and some older accounts remain on legacy pricing. AI Agent usage is billed per resolved interaction, so every ticket it closes has a cost as well as a saving. Know which model you're on before deciding how far to automate.

Names have moved. Older guides and agency decks mention an "Automate" add-on, while current Gorgias material talks about the AI Agent. Gaia, a conversational AI teammate built into Gorgias, is in open beta and may not be on every account yet.

Flow is declared, not detailed. The App Store listing declares Checkout, Shopify Flow and Shopify Admin compatibility, but we couldn't confirm which Flow triggers and actions Gorgias provides. Ask an expert to show you them in your own admin before you plan a Flow-based support process.

Gorgias jobs this group fits

Shopify development appears on five of the six Gorgias-badge profiles, as does store setup and management, and three include AI and emerging tech. That mix fits these jobs:

Helpdesk setup

Unified inbox, rules and macros built from real tickets

AI Agent tuning

Which tickets it resolves alone and which reach people

Checkout and thank-you chat

Checkout Chat app block on the quick installation

Order actions training

Refunds, cancellations, edits and draft orders from tickets

Integrations and context

The integrations agents need inside each ticket

Conversation analytics

Reports that show why customers get in touch

Gorgias setup and hiring questions

Is a Gorgias-badge expert a Gorgias partner?

Not necessarily. The shopexperts badge isn't a Gorgias-issued status; it marks experts who offer Gorgias work here. Gorgias's Agency Partner Program has Partner, Premier Partner and Elite Partner tiers, set by deals closed and revenue referred, plus a Service Partner track. Partners appear in the Gorgias agency directory, so if a tier matters to you, check the listing there.

What does a Gorgias setup on Shopify involve?

Connecting the store and customer channels to the unified inbox, building rules and macros from your real ticket reasons, setting up Shopify order actions for agents, adding chat to the storefront and, with the quick installation, to checkout and thank-you pages, and deciding what the AI Agent handles. Tuning follows, because ticket patterns change with every product launch.

Which Gorgias integrations should be connected first?

Start with Shopify itself, since order actions such as refunds, cancellations, edits and draft orders remove the most tab-switching. After that, let ticket reasons decide. If most tickets ask where an order is, connect shipping tracking; if they're about returns or subscriptions, connect those systems. Gorgias offers 100+ integrations, and the right three beat twenty nobody uses.

Can agents edit Shopify orders from a Gorgias ticket?

Yes, within limits. Agents can create, duplicate, cancel, refund and edit orders, and create draft orders, from the ticket. Editing isn't available for archived orders, orders placed more than 60 days ago, or orders in a different currency from the store's. Multi-currency stores should agree a fallback process so customers aren't kept waiting while someone works it out.

How is the Gorgias AI Agent billed?

Per resolved interaction, under the pricing model Gorgias introduced on 28 May 2025. Some older accounts remain on legacy pricing, so check which applies to yours. The model matters for setup: an expert should point the AI Agent at ticket types where automation genuinely helps customers and review results regularly, rather than chasing the highest automated volume.

Is Gorgias work configuration or code?

Mostly configuration: rules, macros, AI Agent settings and app blocks. A Gorgias developer helps when chat on a heavily customised storefront needs code, or when Shopify Flow workflows become part of the support process. Development skills aren't scarce in this group: five of the six profiles include Shopify development.