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Shopify's own support team answers chat around the clock and handles the platform itself. It doesn't cover third-party apps, paid third-party themes or most custom code. On a store with a stack of apps and a customised theme, that's where the day-to-day problems live, and it's the gap independent Shopify support services fill.
The experts here take on what Shopify's team hands back, from app clashes to integrations that fail overnight. Some sell ongoing Shopify support on a monthly retainer; others work task by task. If you already know the job, go straight to it: routine upkeep, one-off fixes and speed work each have their own pages with far more specialists.
Backups and recovery, performance monitoring and security audits sit in this category too. Compare the technical support experts below, or describe what broke and request a quote.
I have been a Shopify Developer for over 5 years and have experience handling a wide range of projects, from custom theme builds to specific app development. My focus is always on providing practical solutions and high-quality work that meets your specific requirements without overcomplicating the process.
Over the past 10 years, I’ve built a deep, hands-on understanding of how every part of an eCommerce operation fits together, from website UX, retention marketing (email/SMS), and CX optimization to backend systems like ERP, shipping, and software infrastructure. While I’ve worked across the full stack, my focus is clear: helping DTC and B2B brands grow smarter, leaner, and more profitably through eCommerce strategy that actually works. Platform Expertise: Shopify (Plus), Klaviyo, Attentive, Gorgias, Richpanel, Shipstation, Netsuite, Amazon, Meta Ads, Google, TikTok Shop
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We specialize in custom development and end-to-end technical support for Shopify merchants, from daily store maintenance to complex custom engineering. We bridge the gap between simple design and advanced functionality. Our Technical Expertise We deploy a robust tech stack to build scalable, high-performing solutions: Frontend: Liquid, JavaScript (React/Vue), HTML5, and CSS3. Backend & Integrations: Node.js and PHP for custom apps and API connections. Low-Code Solutions: We have a dedicated team trained specifically in GemPages for rapid, high-converting landing page builds. How We Help Custom Development: Our senior developers write clean, bespoke code for features that off-the-shelf themes can’t handle. Store Health & Maintenance: Ongoing site audits, speed optimization, and technical troubleshooting. Operational Support: Expert assistance with product uploads, catalog management, and content updates. Whether you need a quick GemPages layout or a complex custom-coded integration, we provide reliable, growth-oriented solutions tailored to your brand.
Shopify developer with 8 years of hands-on experience building, migrating, and maintaining stores across industries including beauty, logistics, and lifestyle brands. I specialise in full theme builds from Figma designs, Online Store 2.0 development, complex migrations, subscription implementations, and international market expansions. I work with agencies and private clients, handling everything from quick fixes to full rebuilds. I'm based in Thailand (GMT+7) and work async-first, with availability for calls during EU/UK hours and early US timezones.
With over 8 years of hands-on experience, I've helped more than 250 businesses—ranging from ambitious startups to powerhouse brands generating 9-figure revenues—achieve exceptional results on Shopify. I offer end-to-end solutions designed to accelerate growth, enhance performance, and unlock your eCommerce store’s full potential. Here’s what I bring to the table: 1. Custom Shopify Design & Theme Development Visually striking, conversion-focused designs tailored to your brand and built for an exceptional user experience. 2. Shopify Development & App Integration From integrating third-party tools to building custom public and private apps, I develop scalable solutions that align with your unique business needs. 3. Conversion Rate Optimization (CRO) & UX Strategy Data-driven UX improvements and CRO tactics that turn traffic into paying customers. 4. Advanced Shopify API & Custom Coding Building powerful, bespoke features using Shopify's API and advanced code implementations to streamline operations and drive innovation. 5. Site Speed Optimization Faster load times for better user satisfaction and stronger search engine rankings. 6. Technical SEO Optimization Modern SEO techniques that increase visibility, improve indexing, and drive high-quality organic traffic. 7. Ongoing Store Maintenance & Data Management Reliable support to keep your store secure, optimized, and always running at peak performance. I go beyond simply building Shopify stores—I create strategic, performance-optimized experiences that boost sales and customer lifetime value. Combining deep technical know-how with a sharp understanding of buyer behavior, I help transform your Shopify site into a high-performing revenue engine. Ready to scale your Shopify success? Let’s talk about how I can help grow your brand through tailored solutions and smart eCommerce strategy. Contact me today for a consultation!
Your Store, Engineered for Scale. At The Pages Media, we solve complex Shopify challenges the right way. We build with the platform, not against it. Whether it's Checkout Extensibility, custom integrations, or performance optimization, we bridge the gap between creative vision and technical execution while keeping you in the loop every step of the way. Why Brands Partner With Us: ROI-Positive Roadmapping: We prioritize your business goals over expensive custom code. We'll walk you through your options and make sure every decision adds value to the bottom line. Not just our invoice. Built the Shopify Way: With a Shopify Build Award winner developer leading the way, we build on the platform's native strengths. Leveraging technologies like the Online Store 2.0, Checkout Extensibility, and Cart Transform API so your store stays fast, upgradeable, and future-proof. A Boutique Experience, Not a Ticket Queue: You get a dedicated point of contact who actually knows your store. We're small on purpose. So communication stays direct, decisions stay fast, and nothing falls through the cracks. Scalable by Design: A core team backed by a vetted network of 100+ specialized Shopify developers through the ShopDev Alliance community. Your project gets the right people at the right time without big-agency overhead.
Hi from the Refactor Plus team 👋🏻 We're a Shopify development company delivering white-label services for agencies and building a suite of 15 public Shopify apps! 🙌🏻 We’re the go-to technical team when: You need a white-label partner to deliver top-notch quality Your brand has outgrown templates and plug-ins You’re scaling fast and need clean architecture, not technical debt 🙌🏻 We're experts in: Custom Shopify Theme development: Built for maximum performance (90-100 PageSpeed scores) and scalable architecture Tailored for enterprise-level needs: localisation, accessibility, multi-region, and complex UX Seamless migrations from other platforms - clean code, SEO-safe, and optimised for growth Shopify App development: Custom public and private apps (React.js + Node.js) Developing 15 public apps as our own products, designed for enterprise merchants Scalable, secure architecture aligned with the latest Shopify API standards and best practices Custom solutions: Integration of ERP, PIM, OMS, and WMS systems tailored to your Shopify Plus store Data migration and architecture planning for complex product catalogues and order history Custom workflows for fulfilment centres, inventory syncing, and multi-location logistics 🙌🏻 The Way We Work A dedicated project manager and tech lead are assigned to every project from day one We follow unified development standards and implement e-commerce benchmark functionality by default Clear reporting and transparent communication - you’re always informed, never chasing updates If you’re looking for a reliable technical partner to build, scale, or maintain your Shopify Plus presence, let’s talk!
Speed Boostr is a specialized Shopify performance and optimization agency focused on improving store speed, Core Web Vitals, and conversion performance. Our team works hands-on with Shopify merchants to identify and resolve real-world performance bottlenecks across themes, apps, and custom code. We specialize in Shopify theme optimization, JavaScript and Liquid cleanup, image and asset optimization, and technical performance audits. Our work is fully Shopify-native and focused on measurable outcomes. Faster load times, better user experience, and higher conversion rates. We work primarily with established Shopify stores that want expert-level technical improvements without sacrificing design, functionality, or scalability.
We’re a London-based Shopify e-commerce agency partnering exclusively with luxury brands, enterprise clients, and ambitious D2C companies. Most agencies build stores. We build strategic advantages for clients who need measurable returns and are ready to leverage the power of Shopify as a platform and engine for growth. We approach every project as a business challenge first, a technical challenge second. Before designing or writing code, we immerse ourselves in your commercial objectives and customer behaviour, ensuring every decision ties to measurable outcomes. Our technical excellence in visual/UX design, bespoke theme development, complex app integrations, headless commerce, and merchant operations is paired with strategic ecommerce thinking that challenges assumptions. We work with brands that have ambitious growth targets and view e-commerce as a strategic asset. We measure success by your metrics: conversion rates, average order values, and customer lifetime value. If you’re ready for a conversation about your goals and how we can deliver them for your business.
With over 13 years of experience on Shopify, Hatch are a certified Shopify Plus Partner, delivering beautifully engineered ecommerce experiences for a wide range of global clients, across various industries. How we help Shopify and Shopify Plus businesses: Considered visual and UX design Custom Shopify development App integrations Growth retainer services Ongoing store maintenance Ecommerce strategy
Send your app list before anyone quotes. Support is only as good as the expert's familiarity with what you run. Share the installed apps, the theme (paid, free or custom-built) and any integrations with other systems. An expert who quotes a flat monthly fee without asking is pricing a store they haven't seen.
Get response times in writing, by severity. Checkout or payments failing is not the same as a banner in the wrong place. Agree what counts as urgent and how fast they respond before the first incident, not during it.
On Plus, start from what Shopify already covers. Plus adds phone and email support, and Shopify Support can help with custom code issues it won't take on for other plans. A Plus retainer should pick up what's left, such as third-party apps, paid themes and integrations, rather than pay twice for the same cover.
Check they're current on checkout. None of the old ways of adding code to checkout and its post-purchase pages still work, on any plan. An expert who proposes one is working from an old playbook; the current route is a pixel or an app extension.
Expect them to say when a job isn't theirs. A support retainer is the wrong vehicle for a speed project, a redesign or a full audit. The better experts say so and scope that work separately, instead of spending your monthly hours on it.
Choose agency or freelancer for cover, not prestige. An agency can absorb holidays and sick days; a freelancer means the same person knows your store every time. The 20 experts listed here in September 2026 split evenly: 10 agencies and 10 freelancers.
Shopify Support looks after the platform. Chat is open 24/7 on every plan, with phone and email added on Plus. Incidents show up at status.shopify.com, and Shopify's uptime figure leaves out app, theme and third-party issues — exactly the problems it hands back to you.
Everything you've added is yours to support. Apps from outside developers and paid third-party themes sit outside Shopify Support's scope, and so does most custom code on plans below Plus. That's the job for your own expert: two apps fighting over the cart, a theme section that broke after an update, conversion tracking lost when checkout scripts were retired, an inventory sync that stopped overnight.
Then pick the right kind of help.
- A monthly retainer for routine upkeep and small changes: store maintenance specialists.
- One thing broken right now: bug fix and troubleshooting specialists.
- A slow storefront or weak Core Web Vitals: speed optimisation specialists.
- An inherited, undocumented store: a technical store audit before anything else.
- Backups and recovery planning, performance monitoring or a security audit: the three specialist pages in this category.
When a problem spans two of these, deal first with whatever is stopping orders, then decide whether monitoring or an audit would have caught it sooner.
Support is sold as a monthly block of hours or by the hour. The two retainer tiers below match the ranges in our Shopify maintenance cost guide; the third is what experts on this page publish as starting prices.
Basic support retainer
Per month, 2 to 5 hours of fixes and basic monitoring
Proactive support retainer
Per month, 5 to 15 hours for small stores
Starting prices on shopexperts
Median $125 across the 20 listed
A basic retainer buys a few hours for fixes and light monitoring, which suits a store on a mainstream theme with a modest app stack. A proactive retainer adds enough hours for planned work, not just reacting to breakages. The same guide puts mid-market retainers at $2,500–$7,500 a month for 15 to 40 hours, ad-hoc work at $75–$300 an hour, and emergency work at $300–$500 an hour with minimums.
The directory figures date from September 2026. Many are hourly or small-task entry prices rather than project quotes, so treat the $125 median as the cost of getting started, not of a month's cover. Prices climb with custom code, the number of integrations and tighter out-of-hours commitments.
For an accurate quote, list the last three problems your store had, who fixed them and roughly how long each took. That history sizes a retainer better than any feature list.
If that history shows one or two problems a quarter, skip the retainer and pay task by task. A retainer only beats one-off work when something needs attention most months; our Shopify maintenance cost guide compares the monthly retainers experts list on shopexperts.
Requests for Shopify expert help in this category usually fall into one of six jobs:
Working out whether a fault is Shopify's, an app developer's or your own code
Conflicts, breakages after updates and chasing app developers for fixes
Liquid edits, custom apps and inventory or ERP syncs that need an owner
A copy of store data and themes you can actually restore from
Watching key pages, Core Web Vitals and checkout between releases
Who and what can reach the admin, customer data and theme code
Yes, but it's something you negotiate and pay for, not a default. Shopify's own chat runs around the clock; an outside expert commits to whatever the contract says. Ask for a named out-of-hours response time for checkout or payment failures, and whether it's in the retainer or billed separately. Time zones help: the experts listed here include some in the United States, United Kingdom, Pakistan, North Macedonia and Argentina, so finding one whose working day covers your quiet hours is realistic.
Only once you run things Shopify Support won't touch. A store on a free Shopify theme with few third-party apps gets more from Shopify's own team than many owners realise, including up to 60 minutes of free design support for small theme changes on Basic and above. A retainer starts to pay when third-party apps, a paid or custom theme and an integration or two mean something needs attention most months.
Yes. Basic and Starter can't add staff users at all, but collaborator accounts don't count toward staff limits, so an outside developer can still get proper access. They need a request code from you to ask for it. Access expires automatically if they don't log in for 90 days, which suits one-off jobs.
Check status.shopify.com first. If Shopify reports a platform incident, contact Shopify or wait it out, because no outside developer can fix it. If the platform is fine, look at what changed: the store activity log shows recent admin changes, and problems that start right after an app install, a theme update or a code edit belong with your own expert. When in doubt, a quick chat with Shopify Support rules the platform in or out.
Yes, mostly in what it leaves out. Ecommerce website support on a self-hosted site usually includes the server, security patches and platform upgrades. On Shopify, the platform is Shopify's job, so Shopify store support is about the layer you added: apps, theme code, integrations and tracking. That narrows what you're paying for, and an expert who talks about hosting and server patches is describing a different platform.
Remove the expert's collaborator account yourself rather than waiting for it to lapse, and ask for a handover note: which apps they installed or configured, what custom code they wrote and where it lives, and any API keys they created. Rotate those keys. A good expert offers this without being asked. One who resists documenting their work is telling you how the next handover will go.
