Eight Themes documents a lot in its help center, from size guides and mega menus to pre-order and gift wrapping. Paid work starts where the code does.
Carrying code into a new Envy version. An update from the admin copies content, settings, sections and templates, but custom code has to be moved across by hand and app snippets may need adding back. Eight's support can't help with that transfer.
Rebuilds when the update notice is missing. Custom code or certain apps can stop the admin update from appearing. The fallback is a blank copy from the Theme Store, with the storefront, media and settings rebuilt before publishing.
Moving onto the Flow relaunch. Flow 42.0.0, from July 2026, brought a new color scheme system, a full-screen product hero and nutrition and specification sections driven by metafields. An older Flow store needs its product data mapped into those fields.
Code left behind by old apps. Eight notes that uninstalling an app doesn't necessarily remove what it added to the theme. Cleaning that out, and moving widgets to app blocks, is developer work.
Speed, SEO and CRO. Eight sends all three to outside experts. Speed optimization experts measure what each app and image costs before touching theme files.
Settings questions go to Eight first. Its team answers configuration questions by ticket, Monday to Thursday 9am to 5pm GMT and until 4pm on Fridays.
